Leila Dalva
Atlanta,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Key Manager
Hattie B's Hot Chicken
08.2020 - Current
- Enhanced customer satisfaction by ensuring prompt and courteous service from the server team.
- Streamlined communication between kitchen staff and servers for improved order accuracy and timeliness.
- Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
- Reduced wait times with effective table management strategies, enhancing customer experience.
- Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
- Implemented sanitation protocols to maintain a clean and safe environment for both employees and guests.
- Maintained a high level of product knowledge by consistently staying up-to-date on menu offerings and ingredients used in dishes.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Monitored server performance and provided feedback to enhance server delivery.
- Motivated staff to perform at peak efficiency and quality.
Cashier Team Lead
Community Support Association
07.2017 - 07.2019
- Streamlined cashier operations for improved productivity and reduced wait times.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Collaborated with management to develop strategies for improving the overall shopping experience.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Restocked, organized, and purchased product.
- Created schedules for 30+ employees.
Education
BBA - Management
Georgia State University
Atlanta, GA05.2024
Skills
- Performance Management
- Policy Implementation
- Team Leadership
- Customer Relationship Management (CRM)
- MS Office
Timeline
Key Manager
Hattie B's Hot Chicken
08.2020 - Current
Cashier Team Lead
Community Support Association
07.2017 - 07.2019
BBA - Management
Georgia State University
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