Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic

Leila Davila

Bronx,NY

Summary

Focused on enhancing customer service operations through detail-oriented approach and commitment to organizational efficiency and professionalism.

Overview

20
20
years of professional experience

Work History

Key Holder/Sales Associate

Carmina Shoemaker
New York, NY, USA
05.2023 - Current
  • Provided exceptional customer service by assisting customers with product selection, answering inquiries, and resolving issues
  • Managed store operations in the absence of the store manager, ensuring smooth and efficient daily operations
  • Trained new sales associates on company policies, procedures, and product knowledge to ensure consistent customer experience
  • Maintained accurate inventory records by conducting regular stock checks and reconciling discrepancies
  • Assisted in visual merchandising efforts to create an appealing store environment that drove customer engagement
  • Collaborated with team members to achieve monthly sales targets and meet individual performance goals
  • Handled cash transactions accurately and efficiently while following proper cash handling procedures
  • Resolved customer complaints or concerns promptly and effectively to ensure high levels of customer satisfaction
  • Implemented strategies to build strong relationships with repeat customers, resulting in increased loyalty and retention rates
  • Contributed ideas for improving store layout, displays, promotions, and overall customer experience
  • Assisted in receiving shipments, unpacking merchandise, stocking shelves, and maintaining a clean work area
  • Participated actively in staff meetings to discuss sales goals, promotional activities, and upcoming events
  • Achieved XX% increase in sales through effective upselling techniques and product knowledge

Key Holder/Sales Associate

Carmina Shoemaker
New York, NY, USA
05.2023 - Current
  • Provided exceptional customer service by assisting customers with product selection, answering inquiries, and resolving issues
  • Managed store operations in the absence of the store manager, ensuring smooth and efficient daily operations
  • Trained new sales associates on company policies, procedures, and product knowledge to ensure consistent customer experience
  • Maintained accurate inventory records by conducting regular stock checks and reconciling discrepancies
  • Assisted in visual merchandising efforts to create an appealing store environment that drove customer engagement
  • Collaborated with team members to achieve monthly sales targets and meet individual performance goals
  • Handled cash transactions accurately and efficiently while following proper cash handling procedures
  • Resolved customer complaints or concerns promptly and effectively to ensure high levels of customer satisfaction
  • Implemented strategies to build strong relationships with repeat customers, resulting in increased loyalty and retention rates
  • Contributed ideas for improving store layout, displays, promotions, and overall customer experience
  • Assisted in receiving shipments, unpacking merchandise, stocking shelves, and maintaining a clean work area
  • Participated actively in staff meetings to discuss sales goals, promotional activities, and upcoming events
  • Achieved XX% increase in sales through effective upselling techniques and product knowledge

Sales Associate

Tissot Swatch Group
New York, NY, USA
12.2019 - 02.2022
  • Responsible for retail sales
  • Successfully negotiated sales of over 1000 dollars
  • Built personal relationships with clients and customers
  • Resolved register transaction issues
  • Stocked shelves
  • Provided exceptional customer service
  • Provided customer support
  • Consistently met or surpassed quotas of 5300 sales per month
  • Presented products to clients

Career Services Coordinator/Admissions Coordinator

The Berk Trade School
Long Island, NY, USA
01.2019 - 11.2019
  • Documented employment verification for all graduates after placement and this would improve the job placement rate to 80% for electrical and plumbing.
  • Multi-tasking when necessary but with a strong focus on priority
  • Business building capabilities by maintaining strong relationships with contractors with excellent verbal skills & enrolling students into the school to also maintain the number of students per class (16-18 students per class)
  • Maintained database of 100 financial-technology companies to gain employment for students graduating in the plumbing and electrical industry
  • Following up with my leads through e-mail and phone calls on a daily basis to bring in students to occupy the continuous education of Berk Trade School. Every 8-10 weeks there were new classes in session.

Career Services Coordinator/Admissions Coordinator

The Berk Trade School
Long Island, NY, USA
01.2019 - 11.2019
  • Documented employment verification for all graduates after placement and this would improve the job placement rate to 80% for electrical and plumbing.
  • Multi-tasking when necessary but with a strong focus on priority
  • Business building capabilities by maintaining strong relationships with contractors with excellent verbal skills & enrolling students into the school to also maintain the number of students per class (16-18 students per class)
  • Maintained database of 100 financial-technology companies to gain employment for students graduating in the plumbing and electrical industry
  • Following up with my leads through e-mail and phone calls on a daily basis to bring in students to occupy the continuous education of Berk Trade School. Every 8-10 weeks there were new classes in session.

Administrative Assistant

Yellow Stone Capital/Team T.C.F L.L.C
Jersey City, NJ, USA
07.2018 - 01.2019
  • Generated contracts through panther accurately
  • Maintained a clean work area
  • Improved relationships with clients by taking accurate messages and forwarding them to Boss
  • Organized Leads through an internal system called Panther with a Lead I.D #
  • Ability to maintain a positive attitude
  • Organized my emails by maintaining the same subject line in Microsoft Outlook
  • Responded to emails/faxes
  • Handled phones and faxes

Administrative Assistant

Yellow Stone Capital/Team T.C.F L.L.C
Jersey City, NJ, USA
07.2018 - 01.2019
  • Generated contracts through panther accurately
  • Maintained a clean work area
  • Improved relationships with clients by taking accurate messages and forwarding them to Boss
  • Organized Leads through an internal system called Panther with a Lead I.D #
  • Ability to maintain a positive attitude
  • Organized my emails by maintaining the same subject line in Microsoft Outlook
  • Responded to emails/faxes
  • Handled phones and faxes

Watch Technician/Quick Service Dept

Tourneau LLC Flagship
New York, NY, USA
08.2016 - 11.2017
  • Quick and friendly service on a daily basis
  • Maintained the shape of all my screw drivers and tweezers by filing them daily
  • Performed ultra sonic cleaning on luxury watches
  • Experienced at changing batteries and repairing clasp, and adding links accordingly
  • Ability to accurately size a watch including those with a rubber strap.

Watch Technician/Quick Service Dept

Tourneau LLC Flagship
New York, NY, USA
08.2016 - 11.2017
  • Quick and friendly service on a daily basis
  • Maintained the shape of all my screw drivers and tweezers by filing them daily
  • Performed ultra sonic cleaning on luxury watches
  • Experienced at changing batteries and repairing clasp, and adding links accordingly
  • Ability to accurately size a watch including those with a rubber strap.

Bartender

PJ Clarke's
New York, NY, USA
08.2014 - 11.2014
  • Maintained to cleanliness of the bar by adhering to food handlers standard
  • Point of Sale system using Aloha
  • Experienced in mixing cocktails and pairing wines
  • Friendly demeanor which improved the daily lunch hour by having customers come back frequently
  • Completed inventory once a month
  • Independent bareback with the ability to withstand hard labor

Bartender

PJ Clarke's
New York, NY, USA
08.2014 - 11.2014
  • Maintained to cleanliness of the bar by adhering to food handlers standard
  • Point of Sale system using Aloha
  • Experienced in mixing cocktails and pairing wines
  • Friendly demeanor which improved the daily lunch hour by having customers come back frequently
  • Completed inventory once a month
  • Independent bareback with the ability to withstand hard labor

Bartender

The Hillside Inn
Queens, NY, USA
04.2014 - 08.2014
  • Able to keep record of all sales by maintaining receipts
  • Cash handling
  • Secured back exit from intruders
  • Created discounts to drive more business (Happy Hour)
  • Maintained order during busy times in an urban neighborhood with difficult clientele

Bartender

The Hillside Inn
Queens, NY, USA
04.2014 - 08.2014
  • Able to keep record of all sales by maintaining receipts
  • Cash handling
  • Secured back exit from intruders
  • Created discounts to drive more business (Happy Hour)
  • Maintained order during busy times in an urban neighborhood with difficult clientele

Captain

Saint Jean Baptiste Basketball & Softball Team
New York, NY, USA
01.2006 - 12.2007
  • 1 of 9 players to achieve starting position during first season for both Teams

Captain

Saint Jean Baptiste Basketball & Softball Team
New York, NY, USA
01.2006 - 12.2007
  • 1 of 9 players to achieve starting position during first season for both Teams

Volunteer/Mentor

Saint Rita's Church
Bronx, NY, USA
07.2006 - 08.2006
  • Assisted in mentoring younger children ages 5-8 year old
  • Mentored youth and engaged in social activities

Volunteer/Mentor

Saint Rita's Church
Bronx, NY, USA
07.2006 - 08.2006
  • Assisted in mentoring younger children ages 5-8 year old
  • Mentored youth and engaged in social activities

Education

Patek Philippe Horology Programme - undefined

Patek Philippe Horology Programme of New York Rockefeller Center
New York
05.2016

Associate's degree - undefined

Berkeley College New York City Campus
New York
11.2013

High School Diploma -

St. Jean Baptiste High School
New York
06.2007

Skills

Delivered support services to ensure smooth operational processes

Analyzed market trends and performance metrics to inform strategic business initiatives

Facilitated customer satisfaction by delivering exceptional dining experiences and managing staff performance

Managed cash handling operations to maintain financial integrity and security

Facilitated case management activities to enhance service delivery and client outcomes

Addressed patient concerns to enhance overall satisfaction and improve service quality

Oversaw the integration of Microsoft Office tools to enhance team productivity and collaboration Championed the development of streamlined processes for document management and reporting Fostered an environment of efficiency through effective use of software applications

Engaged with clients via phone calls to address inquiries and provide support

Led initiatives to improve food quality and service efficiency within the establishment Oversaw training programs for new staff to ensure adherence to industry standards Collaborated with suppliers to optimize inventory and reduce costs

Directed management of customer accounts to ensure satisfaction and retention

Applied technical proficiency to enhance operational efficiency and problem-solving capabilities

Facilitated informed decision-making to drive project success and align with organizational goals

Developed written communication strategies to enhance stakeholder engagement

Managed customer interactions to ensure satisfaction and address inquiries promptly

Drove revenue growth by consistently achieving established sales targets

Oversaw daily bar operations to enhance customer satisfaction and streamline service Trained new staff on beverage preparation and customer engagement techniques Cultivated a welcoming atmosphere to encourage repeat business

Fostered a cooperative environment to enhance team productivity and morale

Developed and monitored budgets to support organizational financial planning and resource allocation

Facilitated guest services interactions to ensure a positive experience for all visitors

Utilized advanced computer skills to enhance operational efficiency and productivity

Utilized comprehensive computer skills to support project execution and team collaboration

Oversaw document creation and formatting processes in Microsoft Word Guided team members in utilizing advanced features for improved productivity Facilitated training sessions on best practices for document management

Developed comprehensive five-year outlook to guide long-term planning and decision-making

Managed document creation and editing processes to ensure clarity and professionalism in all written communications

Conducted thorough data interpretation to support operational efficiency and enhance insights

Leveraged interpersonal skills to enhance team dynamics and support project objectives

Facilitated seamless retail sales transactions to enhance customer experience

Facilitated final negotiations and agreements to finalize sales transactions

Implemented effective time management strategies to streamline workflow and meet deadlines

Led quality audits to enhance operational efficiency and compliance Collaborated with cross-functional teams to develop strategies for continuous improvement Championed initiatives that fostered a culture of quality across the organization

Cultivated client relationships to enhance customer satisfaction and loyalty

Oversaw cash register operations to enhance customer service experience Trained team members on effective transaction processing and customer engagement Implemented best practices for cash handling and register maintenance

Oversaw daily operations to ensure high standards of guest satisfaction Coordinated staff training programs to improve service quality and operational efficiency Developed strategies to enhance customer engagement and loyalty

Performed data entry tasks to support efficient record-keeping and information retrieval

Engaged with patients to provide information, address concerns, and ensure satisfaction with services

Managed daily computer operations to support organizational workflows and productivity

Managed employee relations strategies to foster a positive organizational culture and resolve conflicts

Ensured accuracy and precision in deliverables to uphold quality standards

Led the development of impactful presentations utilizing Microsoft PowerPoint Guided team efforts in crafting visually appealing content to effectively convey key messages Oversaw the integration of multimedia elements to enrich audience engagement

Leveraged Microsoft Excel to enhance data management and reporting capabilities Guided team in developing complex spreadsheets to streamline project workflows Championed the use of Excel tools to improve data accuracy and accessibility

Led recruitment efforts by developing strategies to attract diverse student populations Oversaw recruitment events and presentations to enhance visibility and engagement with prospective students Cultivated relationships with educational institutions to expand recruitment networks

Managed inventory control systems to maintain accurate stock records and support operational efficiency

Leveraged Excel expertise to enhance data management and improve operational efficiency

Utilized strong communication skills to enhance team interactions and project outcomes

Oversaw implementation of store opening and closing protocols to enhance operational efficiency Coordinated with staff to ensure compliance with safety and security measures Developed training materials for new employees on store procedures

Leveraged Google Docs to enhance team communication and facilitate real-time feedback on projects

Directed admissions operations to streamline application review and improve candidate selection

Implemented strategies to enhance revenue growth and optimize financial performance

Led cross-functional teams through all phases of project management to achieve strategic goals Oversaw project timelines and resource allocation to optimize efficiency Fostered a collaborative environment to enhance team performance and project outcomes

Oversaw phone communication protocols to enhance customer service experience Trained staff on best practices for professional phone interactions Developed strategies to improve response times and customer satisfaction

Oversaw point-of-sale operations to enhance customer service efficiency Coordinated with team members to resolve technical challenges Implemented strategies to improve inventory management processes

Leveraged expertise in Microsoft applications such as Excel, Word, PowerPoint, and Outlook to facilitate effective communication and collaboration

Executed high-end sales strategies to enhance customer experience and drive revenue growth

Oversaw the implementation of multi-line phone systems to enhance organizational communication Coordinated with IT teams to resolve technical challenges and optimize system performance Trained staff on effective use of phone systems to improve productivity

Oversaw production processes for leather goods, ensuring adherence to quality and design specifications Coordinated with suppliers to secure high-quality materials for projects Mentored junior staff in leatherworking techniques to enhance team skills

Led initiatives to identify upselling opportunities that enhanced customer satisfaction and loyalty Developed strategies to integrate upselling techniques into daily operations, resulting in improved sales performance Trained team members on effective upselling practices to maximize revenue generation

Performed comprehensive watch repairs to restore timepieces to original condition and enhance client experience

Facilitated daily administrative tasks to support team productivity and workflow

Oversaw customer support operations to optimize service efficiency Developed strategies to enhance customer engagement and retention Trained team members on best practices for effective support

Led design initiatives to enhance client satisfaction and project outcomes Managed project timelines and resources to ensure successful delivery of interior design solutions Fostered relationships with vendors to optimize material selection and procurement processes

Led fundraising campaigns to enhance community engagement and support organizational goals Developed strategic partnerships with local businesses to increase donor participation Oversaw event logistics to maximize fundraising potential and community impact

Cultivated strategic partnerships and identified new business opportunities to enhance revenue streams

Engaged with students to enhance learning outcomes and academic success

Oversaw the integration of Microsoft Outlook into team operations to enhance communication efficiency Championed the use of shared calendars to facilitate collaboration among team members Streamlined email management processes to optimize response times and information flow

Executed efficient stocking procedures to maintain optimal inventory levels

Oversaw implementation of productivity software across departments to streamline operations Guided teams in optimizing software tools to achieve project goals Championed best practices for software usage to enhance overall productivity

Implemented systematic task prioritization to support project deadlines

Led research initiatives to drive strategic insights and enhance project outcomes Oversaw data collection and analysis processes to ensure alignment with organizational goals Fostered collaboration among team members to optimize research methodologies

Managed customer exchanges to enhance service efficiency and satisfaction

Developed comprehensive PowerPoint decks to support stakeholder engagement and decision-making processes

Oversaw implementation of retail math strategies to improve sales forecasting accuracy Guided team in utilizing data analytics to drive inventory turnover rates Championed initiatives to enhance staff proficiency in retail mathematics, resulting in improved operational efficiency

Managed end-to-end order processing workflows to streamline delivery and enhance service efficiency

Performed comprehensive repairs on mechanical systems to support operational efficiency

Monitored and enforced regulatory compliance to mitigate risks and uphold industry standards

Oversaw community engagement efforts to enhance service delivery and client satisfaction Developed strategic partnerships with local organizations to expand service reach Led initiatives to improve program effectiveness and client outcomes

Facilitated negotiations and finalized contracts to enhance business partnerships

Addressed customer inquiries to enhance satisfaction and support service excellence

Leveraged sales expertise to drive customer satisfaction and loyalty in hospitality environments

Led the formulation of innovative sales strategies to drive market growth Oversaw implementation of sales plans, ensuring alignment with organizational objectives Cultivated relationships with key stakeholders to enhance sales performance

Led project teams to successfully complete initiatives within established timelines and budgets Oversaw project planning and execution to align with strategic objectives Fostered collaboration among team members to enhance project outcomes

Developed strategic initiatives for customer relationship building to support long-term business growth

Addressed patient inquiries to enhance overall patient experience and satisfaction

Oversaw daily cash operations to maintain accuracy and efficiency Trained new cashiers on best practices for customer service and transaction processing Collaborated with management to enhance checkout procedures and customer satisfaction

Directed customer service operations to enhance client satisfaction and loyalty for over 10 years

Delivered comprehensive English lessons to support language acquisition and fluency

Executed comprehensive recruiting strategies to fulfill organizational staffing needs

Led cross-functional teams through all phases of project execution to achieve timely and budget-compliant results Oversaw project planning and resource allocation to optimize efficiency Fostered a collaborative environment to drive team performance and accountability

Developed and delivered targeted training programs to empower customers with product knowledge

Managed escalation of customer issues to enhance service quality and satisfaction

Utilized CRM system proficiency to streamline data management and improve client interactions

Led front desk operations to enhance guest satisfaction and streamline check-in procedures Coordinated with housekeeping and maintenance teams to ensure room readiness and quality Implemented new guest service protocols, improving overall efficiency and guest experience

Oversaw implementation of point of sale systems to enhance operational efficiency Coordinated with cross-functional teams to resolve system challenges Mentored junior staff on best practices for system usage

Provided comprehensive administrative support to executives, ensuring seamless workflow and communication

Facilitated phone call management to enhance customer service and support operations

Conducted sales calls to establish client relationships and identify needs

Conducted thorough prospecting activities to expand customer base and enhance sales opportunities

Executed targeted lead generation strategies to enhance sales opportunities

Performed routine maintenance tasks to support operational efficiency and reliability

Led initiatives to expand market reach and enhance customer engagement Oversaw sales strategies to drive revenue growth and improve client retention Cultivated strong partnerships with key stakeholders to align business objectives and maximize opportunities

Led marketing strategy development to enhance brand visibility Oversaw project execution to align with organizational goals Cultivated relationships with stakeholders to drive engagement and support initiatives

Oversaw customer service operations to improve response times and service quality Developed training programs for staff to enhance customer interaction skills Implemented strategies to elevate customer satisfaction and loyalty

Addressed customer inquiries to enhance satisfaction and support service excellence

Implemented strategies for effective enrollment management to support institutional growth and student success

Utilized bilingual skills to support diverse client interactions and improve service delivery

Applied basic mathematical principles to enhance problem-solving capabilities

Utilized advanced writing techniques to enhance clarity and engagement in various formats

Implemented data management strategies to enhance operational efficiency and support decision-making

Sales

POS

Customer service

Languages

English
Spanish

Personal Information

  • Work Permit: Authorized to work in the U.S. for any employer
  • Availability: Anywhere, Willing to relocate
  • Visa Status: Authorized to work in the U.S. for any employer

Timeline

Key Holder/Sales Associate

Carmina Shoemaker
05.2023 - Current

Key Holder/Sales Associate

Carmina Shoemaker
05.2023 - Current

Sales Associate

Tissot Swatch Group
12.2019 - 02.2022

Career Services Coordinator/Admissions Coordinator

The Berk Trade School
01.2019 - 11.2019

Career Services Coordinator/Admissions Coordinator

The Berk Trade School
01.2019 - 11.2019

Administrative Assistant

Yellow Stone Capital/Team T.C.F L.L.C
07.2018 - 01.2019

Administrative Assistant

Yellow Stone Capital/Team T.C.F L.L.C
07.2018 - 01.2019

Watch Technician/Quick Service Dept

Tourneau LLC Flagship
08.2016 - 11.2017

Watch Technician/Quick Service Dept

Tourneau LLC Flagship
08.2016 - 11.2017

Bartender

PJ Clarke's
08.2014 - 11.2014

Bartender

PJ Clarke's
08.2014 - 11.2014

Bartender

The Hillside Inn
04.2014 - 08.2014

Bartender

The Hillside Inn
04.2014 - 08.2014

Volunteer/Mentor

Saint Rita's Church
07.2006 - 08.2006

Volunteer/Mentor

Saint Rita's Church
07.2006 - 08.2006

Captain

Saint Jean Baptiste Basketball & Softball Team
01.2006 - 12.2007

Captain

Saint Jean Baptiste Basketball & Softball Team
01.2006 - 12.2007

Patek Philippe Horology Programme - undefined

Patek Philippe Horology Programme of New York Rockefeller Center

Associate's degree - undefined

Berkeley College New York City Campus

High School Diploma -

St. Jean Baptiste High School
Leila Davila