Leila Davila
Bronx,NY
Summary
Focused on enhancing customer service operations through detail-oriented approach and commitment to organizational efficiency and professionalism.
Overview
20
20
years of professional experience
Work History
Key Holder/Sales Associate
Carmina Shoemaker
05.2023 - Current
- Provided exceptional customer service by assisting customers with product selection, answering inquiries, and resolving issues
- Managed store operations in the absence of the store manager, ensuring smooth and efficient daily operations
- Trained new sales associates on company policies, procedures, and product knowledge to ensure consistent customer experience
- Maintained accurate inventory records by conducting regular stock checks and reconciling discrepancies
- Assisted in visual merchandising efforts to create an appealing store environment that drove customer engagement
- Collaborated with team members to achieve monthly sales targets and meet individual performance goals
- Handled cash transactions accurately and efficiently while following proper cash handling procedures
- Resolved customer complaints or concerns promptly and effectively to ensure high levels of customer satisfaction
- Implemented strategies to build strong relationships with repeat customers, resulting in increased loyalty and retention rates
- Contributed ideas for improving store layout, displays, promotions, and overall customer experience
- Assisted in receiving shipments, unpacking merchandise, stocking shelves, and maintaining a clean work area
- Participated actively in staff meetings to discuss sales goals, promotional activities, and upcoming events
- Achieved XX% increase in sales through effective upselling techniques and product knowledge
Key Holder/Sales Associate
Carmina Shoemaker
05.2023 - Current
- Provided exceptional customer service by assisting customers with product selection, answering inquiries, and resolving issues
- Managed store operations in the absence of the store manager, ensuring smooth and efficient daily operations
- Trained new sales associates on company policies, procedures, and product knowledge to ensure consistent customer experience
- Maintained accurate inventory records by conducting regular stock checks and reconciling discrepancies
- Assisted in visual merchandising efforts to create an appealing store environment that drove customer engagement
- Collaborated with team members to achieve monthly sales targets and meet individual performance goals
- Handled cash transactions accurately and efficiently while following proper cash handling procedures
- Resolved customer complaints or concerns promptly and effectively to ensure high levels of customer satisfaction
- Implemented strategies to build strong relationships with repeat customers, resulting in increased loyalty and retention rates
- Contributed ideas for improving store layout, displays, promotions, and overall customer experience
- Assisted in receiving shipments, unpacking merchandise, stocking shelves, and maintaining a clean work area
- Participated actively in staff meetings to discuss sales goals, promotional activities, and upcoming events
- Achieved XX% increase in sales through effective upselling techniques and product knowledge
Sales Associate
Tissot Swatch Group
12.2019 - 02.2022
- Responsible for retail sales
- Successfully negotiated sales of over 1000 dollars
- Built personal relationships with clients and customers
- Resolved register transaction issues
- Stocked shelves
- Provided exceptional customer service
- Provided customer support
- Consistently met or surpassed quotas of 5300 sales per month
- Presented products to clients
Career Services Coordinator/Admissions Coordinator
The Berk Trade School
01.2019 - 11.2019
- Documented employment verification for all graduates after placement and this would improve the job placement rate to 80% for electrical and plumbing.
- Multi-tasking when necessary but with a strong focus on priority
- Business building capabilities by maintaining strong relationships with contractors with excellent verbal skills & enrolling students into the school to also maintain the number of students per class (16-18 students per class)
- Maintained database of 100 financial-technology companies to gain employment for students graduating in the plumbing and electrical industry
- Following up with my leads through e-mail and phone calls on a daily basis to bring in students to occupy the continuous education of Berk Trade School. Every 8-10 weeks there were new classes in session.
Career Services Coordinator/Admissions Coordinator
The Berk Trade School
01.2019 - 11.2019
- Documented employment verification for all graduates after placement and this would improve the job placement rate to 80% for electrical and plumbing.
- Multi-tasking when necessary but with a strong focus on priority
- Business building capabilities by maintaining strong relationships with contractors with excellent verbal skills & enrolling students into the school to also maintain the number of students per class (16-18 students per class)
- Maintained database of 100 financial-technology companies to gain employment for students graduating in the plumbing and electrical industry
- Following up with my leads through e-mail and phone calls on a daily basis to bring in students to occupy the continuous education of Berk Trade School. Every 8-10 weeks there were new classes in session.
Administrative Assistant
Yellow Stone Capital/Team T.C.F L.L.C
07.2018 - 01.2019
- Generated contracts through panther accurately
- Maintained a clean work area
- Improved relationships with clients by taking accurate messages and forwarding them to Boss
- Organized Leads through an internal system called Panther with a Lead I.D #
- Ability to maintain a positive attitude
- Organized my emails by maintaining the same subject line in Microsoft Outlook
- Responded to emails/faxes
- Handled phones and faxes
Administrative Assistant
Yellow Stone Capital/Team T.C.F L.L.C
07.2018 - 01.2019
- Generated contracts through panther accurately
- Maintained a clean work area
- Improved relationships with clients by taking accurate messages and forwarding them to Boss
- Organized Leads through an internal system called Panther with a Lead I.D #
- Ability to maintain a positive attitude
- Organized my emails by maintaining the same subject line in Microsoft Outlook
- Responded to emails/faxes
- Handled phones and faxes
Watch Technician/Quick Service Dept
Tourneau LLC Flagship
08.2016 - 11.2017
- Quick and friendly service on a daily basis
- Maintained the shape of all my screw drivers and tweezers by filing them daily
- Performed ultra sonic cleaning on luxury watches
- Experienced at changing batteries and repairing clasp, and adding links accordingly
- Ability to accurately size a watch including those with a rubber strap.
Watch Technician/Quick Service Dept
Tourneau LLC Flagship
08.2016 - 11.2017
- Quick and friendly service on a daily basis
- Maintained the shape of all my screw drivers and tweezers by filing them daily
- Performed ultra sonic cleaning on luxury watches
- Experienced at changing batteries and repairing clasp, and adding links accordingly
- Ability to accurately size a watch including those with a rubber strap.
Bartender
PJ Clarke's
08.2014 - 11.2014
- Maintained to cleanliness of the bar by adhering to food handlers standard
- Point of Sale system using Aloha
- Experienced in mixing cocktails and pairing wines
- Friendly demeanor which improved the daily lunch hour by having customers come back frequently
- Completed inventory once a month
- Independent bareback with the ability to withstand hard labor
Bartender
PJ Clarke's
08.2014 - 11.2014
- Maintained to cleanliness of the bar by adhering to food handlers standard
- Point of Sale system using Aloha
- Experienced in mixing cocktails and pairing wines
- Friendly demeanor which improved the daily lunch hour by having customers come back frequently
- Completed inventory once a month
- Independent bareback with the ability to withstand hard labor
Bartender
The Hillside Inn
04.2014 - 08.2014
- Able to keep record of all sales by maintaining receipts
- Cash handling
- Secured back exit from intruders
- Created discounts to drive more business (Happy Hour)
- Maintained order during busy times in an urban neighborhood with difficult clientele
Bartender
The Hillside Inn
04.2014 - 08.2014
- Able to keep record of all sales by maintaining receipts
- Cash handling
- Secured back exit from intruders
- Created discounts to drive more business (Happy Hour)
- Maintained order during busy times in an urban neighborhood with difficult clientele
Captain
Saint Jean Baptiste Basketball & Softball Team
01.2006 - 12.2007
- 1 of 9 players to achieve starting position during first season for both Teams
Captain
Saint Jean Baptiste Basketball & Softball Team
01.2006 - 12.2007
- 1 of 9 players to achieve starting position during first season for both Teams
Volunteer/Mentor
Saint Rita's Church
07.2006 - 08.2006
- Assisted in mentoring younger children ages 5-8 year old
- Mentored youth and engaged in social activities
Volunteer/Mentor
Saint Rita's Church
07.2006 - 08.2006
- Assisted in mentoring younger children ages 5-8 year old
- Mentored youth and engaged in social activities
Education
Patek Philippe Horology Programme - undefined
Patek Philippe Horology Programme of New York Rockefeller Center
New York05.2016
Associate's degree - undefined
Berkeley College New York City Campus
New York11.2013
High School Diploma -
St. Jean Baptiste High School
New York06.2007
Skills
Delivered support services to ensure smooth operational processes
Languages
English
Spanish
Personal Information
- Work Permit: Authorized to work in the U.S. for any employer
- Availability: Anywhere, Willing to relocate
- Visa Status: Authorized to work in the U.S. for any employer
Timeline
Key Holder/Sales Associate
Carmina Shoemaker
05.2023 - Current
Key Holder/Sales Associate
Carmina Shoemaker
05.2023 - Current
Sales Associate
Tissot Swatch Group
12.2019 - 02.2022
Career Services Coordinator/Admissions Coordinator
The Berk Trade School
01.2019 - 11.2019
Career Services Coordinator/Admissions Coordinator
The Berk Trade School
01.2019 - 11.2019
Administrative Assistant
Yellow Stone Capital/Team T.C.F L.L.C
07.2018 - 01.2019
Administrative Assistant
Yellow Stone Capital/Team T.C.F L.L.C
07.2018 - 01.2019
Watch Technician/Quick Service Dept
Tourneau LLC Flagship
08.2016 - 11.2017
Watch Technician/Quick Service Dept
Tourneau LLC Flagship
08.2016 - 11.2017
Bartender
PJ Clarke's
08.2014 - 11.2014
Bartender
PJ Clarke's
08.2014 - 11.2014
Bartender
The Hillside Inn
04.2014 - 08.2014
Bartender
The Hillside Inn
04.2014 - 08.2014
Volunteer/Mentor
Saint Rita's Church
07.2006 - 08.2006
Volunteer/Mentor
Saint Rita's Church
07.2006 - 08.2006
Captain
Saint Jean Baptiste Basketball & Softball Team
01.2006 - 12.2007
Captain
Saint Jean Baptiste Basketball & Softball Team
01.2006 - 12.2007
Patek Philippe Horology Programme - undefined
Patek Philippe Horology Programme of New York Rockefeller Center
Associate's degree - undefined
Berkeley College New York City Campus
High School Diploma -
St. Jean Baptiste High School