Summary
Overview
Work History
Education
Skills
Certification
Timeline
Cashier

Leila Duran

Thornton,NH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Behavior Technician

Paramount Rehab
05.2024 - Current
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
  • Developed and implemented reinforcement systems to encourage positive behaviors.
  • Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Assessed client progress regularly, adjusting intervention strategies as needed to ensure continued growth and development.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
  • Monitored client progress to provide continued guidance and consistent feedback to families.
  • Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.

Cashier

ARC Thrift Store
03.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

General Manager

Advanced Auto Parts
11.2022 - 04.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee evaluations, and contract details.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.

Store Manager

Auto Glass Now
09.2018 - 08.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Canvass Manager

Northwest Roofing
05.2014 - 07.2018
  • Optimized resource allocation by tracking expenditures and adjusting budgetary needs accordingly throughout each campaign cycle.
  • Managed inventory of promotional materials used during canvassing operations, ensuring adequate supply levels at all times while minimizing waste or excess stockpiles.
  • Enhanced team productivity through regular performance evaluations and constructive feedback.
  • Implemented safety measures to minimize risks during door-to-door canvassing operations, ensuring a secure working environment for the team.
  • Provided ongoing support to new hires as they acclimated to their roles, facilitating smooth transitions and promoting long-term success within the team.
  • Strengthened relationships with local community leaders, fostering a positive image for the organization.
  • Streamlined communication channels to enhance information flow between management and field teams.

Education

GED -

Arvada High School
Arvada, CO
11.2013

Skills

  • Data Collection
  • Documentation skills
  • Prompting and Fading Strategies
  • Behavioral Management
  • Social Skills Development
  • Positive Reinforcement
  • Behavior treatment plans
  • Skill Development
  • Client Relationship Development
  • Crisis Management and Prevention
  • Group Instruction Techniques
  • Appointment Setting
  • Decision-Making
  • Active Listening
  • Encouragement and Motivation
  • Employee Training
  • Domestic Violence Assistance

Certification

  • Food Handler's Permit/Certification – Coorado Department of Health
  • QMAP

Timeline

Behavior Technician

Paramount Rehab
05.2024 - Current

Cashier

ARC Thrift Store
03.2024 - Current

General Manager

Advanced Auto Parts
11.2022 - 04.2023

Store Manager

Auto Glass Now
09.2018 - 08.2022

Canvass Manager

Northwest Roofing
05.2014 - 07.2018

GED -

Arvada High School

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Leila Duran