Leila Fritze
Lynn Haven,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Investigative Assistant /Mitigation Specialist
State of Florida - Public Defender
03.2022 - Current
- Assisted Investigators with daily tasks
- Corresponding with other agencies in or out of state
- Produced and filed various legal documents and electronically preserved updated case record system.
- Created and printed legal documents for attorneys and investigators to review.
- Developed and maintained positive relationships with clients and colleagues.
- Corresponding with attorneys on important matters
- Sent requests for all discovery including Body Camera or In Car Camera.
- Investigated facts and law of cases, using pertinent sources to determine causes of action and to prepare cases.
- Answered telephone and coordinated meetings and conferences.
- Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
- Utilized social media to obtain information on people and cases.
- Revised and finalized letters, briefs, and memos.
- Communicated pertinent information to clients via phone, email, and mail.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Filed documents with courts on behalf of attorney.
Reception
State of Florida - Public Defender
03.2021 - Current
- Provide exceptional customer service to all incoming clients
- Greet all clients and assisted as needed
- Intake in new clients (Felony).
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Interacted with public on phone and at reception desk to answer questions and resolve issues.
- Cross-trained in front-office procedures to back up reception staff.
- Handled general office work such as typing, record and file maintenance, document creation, mail distribution and reception.
- Served as primary receptionist for greeting, directing and assisting visitors and directing incoming calls.
Customer Service
Hobby Lobby
10.2020 - 12.2020
- Provide exceptional customer service to all incoming clients
- Greet all guests with warm, friendly welcome
- Document and quickly resolve all customer satisfaction issues
- Maintain safe, fun working environment
- Collect payments and handle petty cash
- Contribute to high-level of customer satisfaction by constantly maintaining friendly attitude.
- Delivered prompt service to prioritize customer needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Customer Service
Zoghby's Uniforms
02.2019 - 10.2020
- Provide exceptional customer service to all incoming clients
- Build loyal clientele through high-level of customer satisfaction
- Contribute to high-level of customer satisfaction by constantly maintaining friendly attitude
- Record all messages and deliver in a timely fashion
- Maintain operational efficiency through following proper office protocols
- Provide accurate information to customers
- Update database with information quickly and efficiently
- Answer and screen telephone calls, recording messages for quick reply as needed
- Respond to all inquiries and requests in a timely manner
- Liaison between management team of three and clientele.
- Described product and service details to customers to provide information on benefits and advantages.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Science - Criminal Justice
Troy University
Troy, AL05-2027
Associate of Arts - Criminology
Gulf Coast State College
Panama City, FL05-2023
Skills
- Legal knowledge
- Research proficiency
- Articulate communication skills
- Researching information
- Building professional relationships
- Public records research
- FLUENT IN Spanish
- Organizational Skills
- Calendar Management
- MS Office
- Attention to Detail
- Creative and Critical Thinking
- Electronic filing
- Exceptional telephone etiquette
Timeline
Investigative Assistant /Mitigation Specialist
State of Florida - Public Defender
03.2022 - Current
Reception
State of Florida - Public Defender
03.2021 - Current
Customer Service
Hobby Lobby
10.2020 - 12.2020
Customer Service
Zoghby's Uniforms
02.2019 - 10.2020
Bachelor of Science - Criminal Justice
Troy University
Associate of Arts - Criminology
Gulf Coast State College
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