Leila Garcia

Experienced bilingual hospitality supervisor fluent in both English and Spanish with over 20 years of guest service, food and beverage expertise. Proven ability to build a team, create training and development programs for all guest areas, organize work areas for all guests, and attend to all day-to-day operations. Proficient at educating teams on execution and resolution for all types of guest issues. Familiar with policies and procedures for dealing with guest conditions. Knowledgeable in different ways to ensure guest issues are responded to appropriately and consistently. Consistent at completing any follow-up of all guest concerns, responds to guest inquiries, questions and complaints. Prior experience in administrating responsibilities for the department, including creating weekly schedules for team members, time and attendance reconciliation. Adept at maintaining company policy, adaptable in any event, ensuring company policies and procedures are met with accuracy and precision.