Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Leila Hadhoud

Irvine,CA

Summary

Dynamic community service professional specializing in training and mentoring new instructors. Proficient in effective communication and strategic decision-making, enhancing student performance and safety protocols while cultivating positive relationships with clients and families.

Overview

3
3
years of professional experience

Work History

Community Service Worker

City Of Irvine
Irvine, California
04.2022 - Current
  • Monitored student progress and provided constructive feedback for improvement.
  • Communicated effectively with parents regarding student performance and goals.
  • Trained new instructors on teaching methods and safety protocols.
  • Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.
  • Assisted in training new lifeguards and swim instructors on protocols and procedures.
  • Participated in monthly training courses to stay up-to-date in water rescue techniques.
  • Filled out incident and accident reports and submitted to supervisor.
  • Assisted clients with inquiries and provided accurate information about services.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Assisted with scheduling appointments for clients and visitors.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Explained policies and procedures to visitors.
  • Completed basic bookkeeping and document filing.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

Bachelor of Science - Marine Biology

Saddleback College
Mission Viejo, CA

Skills

  • Customer service
  • Effective communication
  • Training and mentoring
  • Decision-making
  • Active listening
  • Data entry
  • Professionalism
  • Safety and risk assessments
  • Client recordkeeping
  • Teamwork
  • Problem-solving aptitude
  • Team collaboration
  • Training and development
  • Service calls
  • Multitasking capacity
  • Maintain records

Affiliations

  • I play water polo and love being in a team sport
  • I am on the environmental awareness club at my college and have always had a niche for anything to do with environmental conservation

Languages

Spanish
Professional
English
Native/ Bilingual

Timeline

Community Service Worker

City Of Irvine
04.2022 - Current

Bachelor of Science - Marine Biology

Saddleback College

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