Summary
Overview
Work History
Education
Skills
Languages
Familiar Sources
Timeline
Generic

Leila Hamideh

Round Lake,IL

Summary

I began my career in the automotive industry in 2022, and quickly developed a passion for delivering exceptional customer service. Known for my strong communication, upbeat attitude, and reliability, I thrive in fast-paced, team-oriented environments. I bring experience in quality assurance, issue resolution, and project management, along with skills in training and scheduling. I’m well-versed in both traditional and digital marketing, and I consistently meet deadlines while contributing proactively to team goals.

Overview

3
3
years of professional experience

Work History

Interenet Sales Manager

Berman Star Nissan/INFINITI of Niles
Niles, IL
08.2024 - Current
  • Develop and execute follow-up processes to maintain strong client engagement
  • Respond promptly and professionally to customer inquiries across various platforms
  • Coordinate with multiple third-party vendors and service providers to support client needs
  • Monitor and analyze store and sales team performance using CRM tools (e.g., Apollo)
  • Create and manage marketing campaigns, including targeted email blasts, to drive engagement
  • Lead and contribute to internal meetings, sharing insights and updates with cross-functional teams
  • Effectively multitask and prioritize responsibilities in a fast-paced, deadline-driven environment

Internet Sales Manager

Rohrman Kenosha Nissan
Kenosha, WI
04.2024 - 07.2024
  • Hire, train, and support BDC and sales representatives on processes, tools, and communication strategies
  • Report commissions and review daily performance metrics with management and sales teams
  • Implement and refine processes for both new and pre-owned vehicle operations
  • Monitor and analyze KPIs to drive goal achievement and productivity.
  • Manage inbound/outbound calls, set and confirm appointments
  • Utilize CRM tools (Activator, AutoAlert, S2S) for lead management and follow-ups
  • Execute marketing campaigns to increase showroom traffic and sales
  • Handle customer objections and assist with smooth handoffs to the sales floor
  • Ensure consistent customer engagement by requesting invites and following up
  • Lead effective Saturday meetings to align team efforts

BDC TEAM LEAD

Rohrman Arlington Nissan
Arlington, IL
10.2022 - 04.2024
  • Handle inbound calls and collect customer details
  • Assist with inquiries, overcome objections, and identify buying timelines
  • Schedule, confirm, and follow up on appointments and showroom visits
  • Maintain accurate logs and ensure timely follow-ups on all leads
  • Respond promptly to all customer communications across channels
  • Enter customer data into CRM and manage showroom traffic
  • Analyze sales metrics and productivity reports to drive performance
  • Support team with objection handling and coordinate with sales floor
  • Share current incentives and rebates with the team

BDC TEAM LEAD

Rohrman Lexus Of Arlington
Arlington, IL
12.2022 - 08.2023
  • Schedule appointments and handle initial customer contact
  • Present inventory and current finance/lease offers
  • Address vehicle inquiries and overcome objections
  • Manage inbound/outbound calls and multi-channel follow-ups (call, text, email)
  • Utilize CRM tools (VinSolutions, Car Wars, Activator, Tekion, Impel, iPacket)
  • Review pricing and OTD numbers with customers (BDC and sales experience)
  • Greet and guide customers through vehicle selection, test drives, and deal structuring
  • Demonstrate strong communication, persistence, and patience
  • Lead and train BDC agents, monitor performance metrics, and ensure accuracy
  • Analyze appointment metrics (set, show, sold rates)
  • Collaborate with sales managers and team to improve processes and results
  • Oversee showroom traffic and maintain customer relationships
  • Follow up on no-shows and schedule return visits

Education

High School Diploma -

Grayslake High School
Grayslake, IL
06-2021

Skills

  • Customer relationship management
  • Lead generation
  • CRM software expertise
  • Sales reporting
  • Data analysis
  • Effective communication
  • Process implementation
  • Training and development
  • Product knowledge
  • Performance metrics
  • Time management
  • Business intelligence
  • Client service
  • Interpersonal skills
  • Problem-solving skills
  • Team management
  • Multitasking skills
  • Leadership experience
  • Business analysis
  • Team meeting facilitation
  • Customer follow-up
  • Objection handling
  • Conflict resolution
  • Task prioritization

Languages

Russian
Full Professional
English
Native/ Bilingual

Familiar Sources

  • Activator
  • Apollo
  • Ipacket
  • Vinsolutions
  • Microsoft
  • Outlook

Timeline

Interenet Sales Manager

Berman Star Nissan/INFINITI of Niles
08.2024 - Current

Internet Sales Manager

Rohrman Kenosha Nissan
04.2024 - 07.2024

BDC TEAM LEAD

Rohrman Lexus Of Arlington
12.2022 - 08.2023

BDC TEAM LEAD

Rohrman Arlington Nissan
10.2022 - 04.2024

High School Diploma -

Grayslake High School

Similar Profiles

  • Raul Bravo

    Raul BravoRaul Bravo

    Journeyman Automotive Service Technician at BERMAN INFINITI OF CHICAGOJourneyman Automotive Service Technician at BERMAN INFINITI OF CHICAGO

  • ADAM CHRISTOPOULOS

    ADAM CHRISTOPOULOSADAM CHRISTOPOULOS

    Service Advisor at Kelowna Infiniti NissanService Advisor at Kelowna Infiniti Nissan

  • Andrew Goldberg

    Andrew GoldbergAndrew Goldberg

    Nissan / Infiniti Master Technician & Shop Foreman at Matt Blatt Nissan/Infiniti of Atlantic CityNissan / Infiniti Master Technician & Shop Foreman at Matt Blatt Nissan/Infiniti of Atlantic City

  • Jesus Garcia

    Jesus GarciaJesus Garcia

    Auto Mechanic at Mexico Mufflers and BreaksAuto Mechanic at Mexico Mufflers and Breaks

  • Kemela Harding

    Kemela HardingKemela Harding

    Cashier/Stock Team Member at Big Lots Stores, Inc.Cashier/Stock Team Member at Big Lots Stores, Inc.

CREATE PROFILE
Leila Hamideh