Leila Hammond
Chico,CA
Summary
Dedicated and responsible employee with established communicative skills. Successful at merchandising products and attracting loyal customers through personalized service. Friendly and upbeat individual familiar with customer service practices and principles.
Overview
3
3
years of professional experience
Work History
Barista
TasteMe Tea
12.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Explained beverage content and offered samples to help customers choose ideal items.
- Managed time effectively to take care of front-of-house responsibilities during busy periods.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Operated espresso machines to brew fresh teas and coffee to create beverages.
- Closed shop by sanitizing, sweeping and mopping all areas in front and back-of-house efficiently and on time.
Vendor
Lunar Market
03.2023 - Current
- Advertised merchandise through use of social media.
- Organized and neatly folded products on display.
- Greeted customers to determine wants or needs.
- Described merchandise and explained use, operation and care.
Front of House Team Member
Jason's Deli
02.2022 - 04.2022
- Greeted each customer warmly and engaged in interactive conversations.
- Took to-go phone orders from guests following outlined procedures.
- Followed state and local safety health and sanitation guidelines to protect guests.
- Maintained clean and orderly appearance throughout kitchen and dining area.
Retail Sales Associate
PacSun-Pacific Sunwear
06.2021 - 09.2021
- Initiated sociable conversation with customers to determine level of assistance needed.
- Helped with purchases and answered customers' questions about available products, prices and features.
- Recovered clothing items from fitting rooms and returned to specified department areas.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales,
Education
Graphic Design
Butte College
Oroville, CA06.2025
High School Diploma -
Chico High School
Chico, CA06.2023
Skills
- Teamwork and Collaboration
- Customer Service
- Adaptable and Flexible
- Quick and Efficient Learner
- Working in Diverse Environments
- ServSafe Certified
- Menu Memorization
- POS Systems
- Order Taking
Timeline
Barista
TasteMe Tea
12.2023 - Current
Vendor
Lunar Market
03.2023 - Current
Front of House Team Member
Jason's Deli
02.2022 - 04.2022
Retail Sales Associate
PacSun-Pacific Sunwear
06.2021 - 09.2021
Graphic Design
Butte College
High School Diploma -
Chico High School