Leila Hatier (Rhylon Preferred)

• Increased client retention, consistently maintaining strong relationships with key accounts.
• Devised tactics to grow customer base and boost sales.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Provided comprehensive training to new hires on account management best practices, driving consistency in service delivery across the team.

• Promoted social skill development through group therapy sessions and structured play activities.
• Trained caregivers in ABA strategies to promote consistency and generalization of skills across settings.
• Maintained accurate documentation of session notes, treatment plan updates, and progress reports for effective communication with team members and insurance providers.
• Attended training to acquire and maintain technical knowledge.
• Provide services through play, that utilize psychology researched teaching methods through Early Denver Start Model (EDSM) and Applied Behavioral Analysis (ABA) to work with clients who have autism to develop their motor and social skills, as well as their cognitive and behavioral skills.

•Completed trainings and joined a reflection group (through teams meetings) to learn about how to be a Positive Development Coach to work with clients who have autism through floor time/floor play
•Responsibilities included working with case managers and supervisors to help clients reach their goals to develop motor and social skills, as well as cognitive and behavioral skills

• Worked with children and adolescents (around 10-15 daily) of varying age (11-15), interest, skill, and developmental levels.
• Led group of children and adolescents safely through variety of camp activities while actively listening and offering encouragement.
• Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.

• Mentor for Freshmen: A partnership program with Peer Forward where selected incoming first-year students are paired with us Peer Leaders to help navigate and mentor them through their college experience
• This includes their major, career interest, mental health, etc
• Additionally, as the Activity Coordinator, I am a part of our Event Planning Committee and ensure that all supplies, items, etc are accounted for and that our events run smoothly
• As of June 2023 - August 2023, we were implemented in English classes to work as First Year Connections and were able to interact with first years on a more direct level.

• Served as an approachable resource for residents (approximately 50) who needed assistance with lockouts, conflicts with housemate(s) and anything related to housing.
• Attended, participated, and contributed to monthly staff meetings addressing resident needs.

• Mentor: Mentored cadettes/people who were interested in becoming police officers, rangers, etc under the supervision of Ashleigh Scott were we held labs each day of the week (Tuesday June 20, 2023 - Friday June 23, 2023)
• Each day, we had Criminalists come and speak about what they do in their unit(s), such as Criminalist Darrick Lertyaovarit who let our mentees know about what he does in trace evidence and as a questioned document examiner
• We would also facilitate labs so our mentees were able to work with (for example) obtaining latent fingerprints using basic fingerprint kits, create footwear impressions and then cast them, use color test kits to see color changes that would presumptively show the presence of possible drug(s), and a mock crime scene reconstruction exercise was done so that our mentees could facilitate and see how they would handle a crime scene (all done with our help and guidance).

• Worked with children (approximately 30) of varying age (9-11), interest, skill, and developmental levels.
• Led groups of children safely through variety of camp activities.
• Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
• Collaborated with fellow counselors to develop creative solutions for behavioral issues, resulting in improved camper conduct.
• Mediated camper conflicts to resolve problems and maintain positive and safe camp environments.

• Coached established tennis players (approximately 20) in advanced game techniques and competition strategies.
• Explained and demonstrated basic tennis techniques to team members.