Summary
Overview
Work History
Skills
Certification
Generic
Leila Hennings

Leila Hennings

Livermore,CA

Summary

Dynamic professional with a proven track record at GLO Yoga Studios, enhancing client retention through exceptional relationship building and strategic planning. Skilled in POS systems and client engagement, I excel in creating positive experiences and fostering loyalty. My background in training and mentoring underlines my commitment to team and client success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Studio Advisor

GLO Yoga Stuidos
08.2022 - Current
  • Provide superior customer service, assisting clients with class selections and membership inquiries.
  • Effectively communicating class and membership options to clients.
  • Maintain a clean and secure studio environment, ensuring proper opening and closing procedures.
  • Providing phone and email support to answer client questions and inquiries promptly.
  • Handling client checkouts, maintaining accounts, and ensuring a positive client experience.
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Assisted in the development of training materials for new advisors, improving overall team performance.
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.

Babysitter

Self Employed
08.2018 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.

Cashier

Dicks Sporting Goods
08.2021 - 12.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Managed the point of sale process, from item scanning and bagging to payment processing, ensuring a smooth and efficient checkout experience for customers.
  • Demonstrated proficiency in using retail
  • POS systems to process transactions, handle returns/exchanges, and manage cash drawer with accuracy and integrity.
  • Provided outstanding customer service by promptly addressing inquiries, resolving issues, and maintaining a friendly and welcoming store environment.
  • Assisted in maintaining merchandise presentation on the sales floor, including restocking, organizing, and ensuring product availability for customers.

Assistant Dance Teacher

Livermore School Of Dance
08.2019 - 08.2022
  • Managed classroom behavior effectively, maintaining a positive learning environment for all students.
  • Demonstrated professionalism by adhering to studio policies, dress code, and punctuality requirements.
  • Served as a role model for young dancers, demonstrating passion for the art form as well as strong work ethic and discipline.
  • Assisted lead dance teacher in choreographing routines for performances and competitions.

Skills

  • Relationship Building
  • Strategic Planning
  • Training and mentoring
  • Client Engagement
  • Interpersonal Communication
  • Excellent Communication
  • Time Management
  • Organizational Skills
  • Critical Thinking
  • Attention to Detail
  • Multitasking
  • Problem-Solving
  • Working With Children
  • Advertising
  • Point of Sales (POS) Systems
  • Professional Phone Skills
  • Communication

Certification

• CPR certification

• Certified Reiki Practitioner

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Leila Hennings