LEILA HOMES
Humble
Summary
Dynamic team player dedicated to providing excellent customer service. Possesses strong math skills and is detail-oriented with a proven track record of accuracy and efficiency. Proficient in handling cash, credit cards and POS transactions in a fast-paced environment. Accustomed to working independently or as part of a team to ensure customer satisfaction. Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. Aiming to leverage my abilities to successfully fill the role on your team. Skilled in providing excellent customer service and resolving customer complaints. A strong communicator with the ability to remain calm in stressful situations. Looking to leverage expertise in customer service to take on a new challenge in a challenging environment.
Overview
5
5
years of professional experience
Work History
SALES ASSOCIATE
OLD NAVY
06.2021 - 09.2021
- Met merchandising standards by keeping store stocked and products faced.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Encouraged customers to make additional purchases and suggested relevant items.
- Engaged with guests to understand and anticipate customer service needs.
- Drove sales through customer relationship building and suggestive selling techniques.
- Performed cleaning tasks, keeping store neat and organized.
- Helped customers find and select products.
- Generated sales reports and tracked customer data to ensure sales goals were met.
- Tracked customer data and created sales reports, using data to identify opportunities and improve sales.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Promoted benefits of store credit cards and customer loyalty programs.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Placed special orders, submitted online orders, or contacted other stores to find desired items.
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business.
- Enticed customers with sales and promotions to boost sales.
- Introduced promotions and sale opportunities, enticing customers.
SALES ASSOCIATE
CARTER'S
09.2021 - 01.2022
- Met merchandising standards by keeping store stocked and products faced.
- Encouraged customers to make additional purchases and suggested relevant items.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Placed special orders, submitted online orders, or contacted other stores to find desired items.
- Cultivated relationships with new and existing customers to drive sales.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Enticed customers with sales and promotions to boost sales.
- Greeted customers warmly and offered assistance.
- Performed cleaning tasks, keeping store neat and organized.
- Assisted customers with product selection to ensure customer satisfaction.
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards.
- Promoted benefits of store credit cards and customer loyalty programs.
- Tagged new merchandise for sale and updated signs.
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business.
CASHIER
WING STOP
03.2022 - 05.2022
- Operated cash register and accurately processed payments, returns, and exchanges.
- Provided efficient and courteous service to customers.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Maintained inventory and store visual presentation to meet customer needs.
- Greeted and informed customers of products, fostering positive store experiences.
- Processed customer orders and ensured the accuracy of their purchases.
- Checked drawer totals, reconciled discrepancies, and prepared bank deposits.
- Enforced store safety and cleanliness standards, reducing hazards.
- Counted and balanced cash drawer at the beginning and end of each shift.
- Provided excellent customer service by greeting customers and offering assistance.
- Monitored customer traffic and proactively addressed potential issues.
Server
Waffle House Restaurant
07.2023 - 09.2025
- Maintained cleanliness and organization of dining area, including tables, utensils, and condiments, to enhance guest satisfaction.
- Accurately processed customer payments and managed cash drawer, ensuring all transactions were completed efficiently.
- Engaged with guests to provide personalized service, enhancing their dining experience through attentive interactions.
- Collaborated with kitchen staff to prioritize and expedite food orders, ensuring timely service during peak hours.
- Assisted in training new servers on menu items, service protocols, and customer engagement techniques.
- Managed customer inquiries and complaints with professionalism, resolving issues quickly to maintain positive relationships.
- Participated in regular team meetings to discuss service improvements and customer feedback, fostering a cohesive work environment.
- Conducted routine inventory checks of dining supplies and communicated needs to management for timely restocking.
- Promoted daily specials and menu items to guests, effectively increasing sales and enhancing the customer experience.
- Provided support during special events and large group reservations, coordinating with team members for seamless service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Prepared and served a diverse menu of breakfast and lunch items while ensuring quality and presentation standards were met.
Cashier
Circle K
09.2025 - Current
- Processed customer transactions accurately, ensuring quick and efficient service.
- Managed cash drawer, balancing transactions at the beginning and end of each shift.
- Assisted customers with product inquiries and provided recommendations based on their needs.
- Maintained cleanliness and organization of the checkout area to enhance customer experience.
- Supported inventory management by restocking shelves and monitoring product availability.
- Engaged in suggestive selling, increasing average transaction value through additional item recommendations.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Trained new staff on cash handling procedures and customer service protocols.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Answered questions about store policies and addressed customer concerns.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
Education
High School Diploma - undefined
Humble High School
Humble, Texas07.2021
Skills
- Verbal and Written Communication
- Cash Management
- Cleaning and Sanitizing
- Till Counting
- Refunds and Exchanges
- Product Knowledge
- Money Handling
- Stocking and Replenishing
- Product and Service Sales
- Loyalty Program Promotion
- Purchase Assistance
- Retail Merchandising
- Order Verification
- Identification Checks
Timeline
Cashier
Circle K
09.2025 - Current
Server
Waffle House Restaurant
07.2023 - 09.2025
CASHIER
WING STOP
03.2022 - 05.2022
SALES ASSOCIATE
CARTER'S
09.2021 - 01.2022
SALES ASSOCIATE
OLD NAVY
06.2021 - 09.2021
High School Diploma - undefined
Humble High School