Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Leila Jean Paul

Randolph,MA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience

Work History

Appointment Scheduler

Fernandez Doctor
01.2019 - 10.2019
  • Answered phone calls and answered questions from potential customers.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Acted as first point of contact and set appointments for prospective clients.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.

Front Desk Receptionist

Divi Phoenix Hotel
03.2018 - 11.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Education

High School Diploma -

Edison Academy
Brockton, MA
12.2019

Skills

  • Appointment Confirmation
  • Web Portals
  • Account Inquiry Resolution
  • Time Management
  • Multi-Line Telephone Systems
  • Customer Care
  • Appointment Booking

Languages

English
Native or Bilingual
Papiamento
Native or Bilingual
Haitian kreyol
Native or Bilingual
Dutch
Professional Working
Spanish
Limited Working

Timeline

Appointment Scheduler

Fernandez Doctor
01.2019 - 10.2019

Front Desk Receptionist

Divi Phoenix Hotel
03.2018 - 11.2018

High School Diploma -

Edison Academy

Similar Profiles

CREATE PROFILE
Leila Jean Paul