Leila Lancaster
Orlando,Florida
Overview
2
2
years of professional experience
Work History
Pool Attendant
Marriott Grande Vista
07.2023 - 08.2023
- Removed used towels upon a guest's departure of the pool.
- Replenished pool towels while monitoring inventory to minimize loss
- Assisted in organizing and implementing recreational activities and programs.
- Scanned main areas to monitor for any safety risks.
- Moved umbrellas and lounge chairs at request of guests.
- Collaborated with other staff members to ensure efficient operations and a positive guest experience.
- Monitored weather conditions closely to ensure the safety of swimmers during adverse circumstances.
- Developed strong communication and organizational skills through working on group projects.
- Worked well in a team setting, providing support and guidance.
- Implemented effective crowd control measures during peak hours, maintaining order within the facility.
- Calmly escorted visitors out of the pool and closed it as a lightning storm was approaching.
- Maintained the cleanliness of the pool area.
Barista
The Florida Hotel
06.2021 - 12.2022
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Operated cash registers and processed transactions.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Helped management keep adequate supply on hand by notifying of shortages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Promoted additional items with beverages, increasing store sales.
Education
High School Diploma -
Freedom High School
Orlando, FL05.2023
Skills
- Customer Service
- Training New Hires
- Relationship-building
- Critical Thinking
- Decision-Making
- Issue Resolution
- Hazard Detection
- Emergency response readiness
- Weather Monitoring
- Equipment Inspection
- Stock inventory
- Phone etiquette
Additional Information
Volunteer for Children's Miracle Network
Raised $1,000 for the American Heart Association
Timeline
Pool Attendant
Marriott Grande Vista
07.2023 - 08.2023
Barista
The Florida Hotel
06.2021 - 12.2022
High School Diploma -
Freedom High School