Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Leila Lancaster

Orlando,Florida

Overview

2
2
years of professional experience

Work History

Pool Attendant

Marriott Grande Vista
07.2023 - 08.2023
  • Removed used towels upon a guest's departure of the pool.
  • Replenished pool towels while monitoring inventory to minimize loss
  • Assisted in organizing and implementing recreational activities and programs.
  • Scanned main areas to monitor for any safety risks.
  • Moved umbrellas and lounge chairs at request of guests.
  • Collaborated with other staff members to ensure efficient operations and a positive guest experience.
  • Monitored weather conditions closely to ensure the safety of swimmers during adverse circumstances.
  • Developed strong communication and organizational skills through working on group projects.
  • Worked well in a team setting, providing support and guidance.
  • Implemented effective crowd control measures during peak hours, maintaining order within the facility.
  • Calmly escorted visitors out of the pool and closed it as a lightning storm was approaching.
  • Maintained the cleanliness of the pool area.

Barista

The Florida Hotel
06.2021 - 12.2022
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Operated cash registers and processed transactions.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Promoted additional items with beverages, increasing store sales.

Education

High School Diploma -

Freedom High School
Orlando, FL
05.2023

Skills

  • Customer Service
  • Training New Hires
  • Relationship-building
  • Critical Thinking
  • Decision-Making
  • Issue Resolution
  • Hazard Detection
  • Emergency response readiness
  • Weather Monitoring
  • Equipment Inspection
  • Stock inventory
  • Phone etiquette

Additional Information

Volunteer for Children's Miracle Network

Raised $1,000 for the American Heart Association

Timeline

Pool Attendant

Marriott Grande Vista
07.2023 - 08.2023

Barista

The Florida Hotel
06.2021 - 12.2022

High School Diploma -

Freedom High School

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Leila Lancaster