Leila McDonald

Maintained confidential patient records, ensuring compliance with HIPPA

• Managed front desk operations, including greeting visitors, scheduling appointments, collect payments for services, answering phone calls
• Maintained a clean and organized reception area, providing a professional and welcoming environment for guests of up to 20 per day
• Handled incoming and outgoing mail distribution, as well as managing courier services
• Managed office supplies and supplement inventory by monitoring stock levels and placing orders when necessary
• Responded to customer inquiries or complaints in a timely manner, providing excellent customer service at all times
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
• Optimized office space utilization, leading to more efficient and productive work environment.

• Managed front desk operations and provided smooth check-in/check-out processes for guests
• Managed and maintained patient scheduling system, ensuring accurate and up-to-date appointment information
• Coordinated scheduling of appointments for 45+ patients on a daily basis, optimizing efficiency and minimizing wait times
• Responded promptly to patient inquiries regarding appointment availability, rescheduling, and cancellations
• Maintained confidentiality of patient information in accordance with HIPAA regulations
• Verified insurance coverage and obtained necessary authorizations for scheduled procedures or consultations
• Provided excellent customer service by addressing patient concerns professionally and empathetically
• Participated in team meetings to discuss workflow improvements, share best practices, and address challenges
• Developed and maintained positive relationships with patients, providing personalized assistance throughout the scheduling process

Greeted and checked in patients, ensuring a positive and welcoming experience. Managing approximately20-30 patients per day

• Maintained patient records paying attention to accurate documentation of medical history and insurance information
• Verified insurance coverage for patients, minimizing billing errors and improving reimbursement rates
• Handled cash transactions accurately while maintaining confidentiality of financial information
• Provided support by managing office supplies inventory and ordering necessary items as needed
• Provided individualized physical therapy treatments to patients with various musculoskeletal conditions
• Participated in regular staff meetings to discuss patient cases, share best practices, and enhance clinical skills
• Operated radiographic equipment to produce high-quality images for interpretation by radiologists
• Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
• Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
• Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Demonstrated proficiency in using various therapeutic modalities like ultrasound therapy or electrical stimulation under chiropractor supervision for better treatment outcomes.