Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leila Miles

Fort Worth,TX

Summary

Highly-skilled Deposit Operations Specialist adept in data analysis, account research and performing bank transactions. Demonstrated abilities in administrative duties, including filing, faxing, answering phones and handling customer inquiries. Ambitious, hard-working and personable. Proficient Deposit Operations Specialist offering excellent customer service skills and deposit handling experience. Ensures compliance of bank's regulations. Extensive experience in performing bank transactions and handling disputes. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Deposit Operations Specialist

North Dallas Bank And Trust
08.2020 - Current
  • Immediately reported discrepancies and assisted in clearing discrepancies.
  • Processed account maintenance requests and checked for alignment with bank policy.
  • Processed levies, bankruptcy and garnishment requests.
  • Processed foreign items and returned mail.
  • Provided backup to 4 other deposit operations specialists.
  • Processes incoming chargebacks
  • Maintained confidentiality of bank's customers and adhered to all regulatory requirements.
  • Executed wire transfers, stop payments and account transfers.
  • Performed account maintenance by closing out accounts and changing customer addresses.

Lead Teller

North Dallas Bank And Trust
10.2018 - 08.2020
  • Managed daily bank operations by processing customer transactions and providing exceptional customer service.
  • Recognized and prevented fraudulent activities and suspicious transactions.
  • Mentored and trained new tellers on bank procedures and customer service standards.
  • Introduced customers to other bank team members to help meet financial needs.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Mentored newly hired team members on appropriate responses to patron questions.
  • Enforced compliance with bank regulations and policies to reduce financial risks.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Identified potential needs through observation, questioning, and listening.
  • Received car loan, home loan, and other payments and posted to accounts.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Investigated and promptly resolved issues with patron accounts.
  • Educated customers on online banking and mobile banking applications.
  • Maintained friendly and professional customer interactions.
  • Trained new hires on customer service policies and procedures.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Handled various accounting transactions.
  • Received loan and utility payments, sending funds to correct destinations.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.

Teller

M&T Bank
01.2016 - 06.2018
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Educated customers on use of banking website and mobile apps.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.

Education

High School Diploma -

Aberdeen High School
Aberdeen, MD
06.2015

Skills

  • Financial Transactions
  • Regulatory Requirements
  • Bookkeeping Procedures
  • Correspondence Writing
  • Workflow Processes
  • Professional Relationships
  • Data Confidentiality
  • Compliance with Operation Procedures
  • Adjustment and Research Functions
  • Team Cooperation

Timeline

Deposit Operations Specialist

North Dallas Bank And Trust
08.2020 - Current

Lead Teller

North Dallas Bank And Trust
10.2018 - 08.2020

Teller

M&T Bank
01.2016 - 06.2018

High School Diploma -

Aberdeen High School

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Leila Miles