Leila Parker
Gastonia,NC
Summary
Dynamic department manager with over 15 years of experience in operations management and training. Skilled in driving performance improvements and fostering team accountability, leading to increased efficiency and customer satisfaction.
Overview
31
31
years of professional experience
Work History
Department Manager
Conduent
01.2022 - 04.2026
- Led daily operations to enhance service delivery and client satisfaction.
- Implemented process improvements, streamlining workflows for increased efficiency.
- Analyzed performance metrics to identify areas for operational enhancement.
- Coordinated cross-functional teams to ensure alignment with departmental goals.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
Production Supervisor
BB&T Bank
05.1995 - 01.2022
- Oversaw daily production operations, ensuring adherence to quality standards and safety protocols.
- Trained and mentored staff on best practices, enhancing team performance and skill development.
- Implemented process improvements that streamlined production activities and reduced operational costs.
- Analyzed production metrics to identify trends, driving data-informed decisions for efficiency enhancements.
Education
No Degree -
Gaston College
Dallas, NCSkills
- Banking Operations management
- Employee Management
- Training and coaching
- Workflow optimization
- Process improvement
- Organizational skills
Timeline
Department Manager
Conduent
01.2022 - 04.2026
Production Supervisor
BB&T Bank
05.1995 - 01.2022
No Degree -
Gaston College