Leila Picchione

Store Supervisor

Lloyds Taste Sandwiches

10.2019 - Current

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
Answered questions about store policies and addressed customer concerns./
Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
Conducted inventory analysis to determine optimal stock levels.
Implemented loss prevention by preventing losses due to theft or other types of shrinkage.
Examined incoming inventory, merchandised shelves and prevented shrinkage.
Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Trained team members in successful strategies to meet operational and sales targets.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.