Leila Ray
Tampa,FL
Summary
Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, providing exceptional customer service and follow up while working in high demand environments. Very detail oriented with excellent time management skills and demonstrated ability to prioritize and handle multiple projects at once.
Overview
16
16
years of professional experience
Work History
Property Manager
Mid-America Apartments
Tampa, FL
12.2022 - Current
- Managed daily operations including tenant relations, overseeing leasing activity, maintenance coordination and financial reporting
- Developed partnership with service team to manage make ready operations and resident satisfaction as well as proper upkeep of assets, strategically choosing the best options
- Reduced operating costs by negotiating and sourcing new vendor contracts when needed
- Analyzed market trends, adjusting rental pricing strategies to remain competitive in the local market
- Addressed tenant concerns and disputes promptly, improving tenant satisfaction and retention
- Monitored budget on a daily basis in accordance with goals and keeping expenses in line
- Oversaw property renovation program and ensured accurate coding and posting of unit expenses and updates
- Software used: Yardi, Merlin, LRO, Saferent, Funnel, Siteplan
Property Manager
HOLLAND PARTNER GROUP
Westminster, CO
09.2021 - 09.2022
- Developed and supported property budgets, reforecast
- Actively participated in pricing, owner calls and discussions to ensure property was meeting/exceeding goals
- Ensured timely and accurate completion on daily, weekly and monthly operating reports
- Responsible for creating all purchase orders, assigning proper GL codes, worked with accounting on month end needs
- Worked with local housing authorities to assist with resident approved rental assistance funds
- Managed and scheduled all phases of community operations including Renovations and Make Ready operations
- Managed client/owner relationship, ownership requests, property tours, updates
- Software used: Yardi Voyager, Lead2Lease, Power BI, BI Raddix, RealPage, OneSite, LRO and AIRM
Property Manager
JRK RESIDENTIAL GROUP
Denver, CO
03.2019 - 08.2021
- Received promotion from Assistant Manager on new takeover asset
- Managed all phases of community operations
- Strong focus on leasing sales, resident retention and lease renewals
- Assisted with setting rent rates and stayed up to date with marketing and competitors
- Ensured timely and accurate completion of weekly reports and owner requests
- Oversaw maintenance activity including make ready, renovations, daily work orders, on-call emergencies and ordering parts
- Controlled expenditures by staying within approved budget
- Software used: Entrata and AMSI/eSite
Assistant Property Manager
JRK RESIDENTIAL GROUP
Parker, CO
07.2018 - 03.2019
- Received and processed resident payments, reviewed delinquency, processed and posted rent demands.
- Reviewed resident renewals and negotiated when applicable
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Coordinated resident events
Leasing Manager
JRK RESIDENTIAL GROUP
Aurora, CO
02.2017 - 07.2018
- Toured property with prospective tenants and provided wealth of information in regards to its key features
- Managed 3 leasing agents and ensured sales goals were being met, resident retention, lease renewals
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Prepared move in files, walked leases prior to move in to ensure they were ready and worked with maintenance if anything was still needed
Account Manager
SHULTE INSURANCE AGENCY
Encinitas, CA
01.2016 - 01.2017
- Managed portfolio of health insurance benefits, worked with agent, insurance providers and clients to ensure coverage deadlines were met
- Created presentations, spreadsheets, enrolled employees and explained coverages
Inventory Manager
QUADRANT INFORMATION SERVICES
Reno, NV
02.2010 - 08.2011
- Responsible for all correspondence, ordering and processing material for twelve states
- Ability to decision files with a high level of accuracy in a high volume environment
Education
UNIVERSITY OF NEVADA
RENO, NV2007
Skills
- Excellent communication and interpersonal skills
- Extremely detail oriented and highly organized
- Staff Management and motivation
- Ability to prioritize effectively and multi task in fast paced environments
- Expense Tracking and Coding
- Invoice Processing
- Property Operations Management
Timeline
Property Manager
Mid-America Apartments
12.2022 - Current
Property Manager
HOLLAND PARTNER GROUP
09.2021 - 09.2022
Property Manager
JRK RESIDENTIAL GROUP
03.2019 - 08.2021
Assistant Property Manager
JRK RESIDENTIAL GROUP
07.2018 - 03.2019
Leasing Manager
JRK RESIDENTIAL GROUP
02.2017 - 07.2018
Account Manager
SHULTE INSURANCE AGENCY
01.2016 - 01.2017
Inventory Manager
QUADRANT INFORMATION SERVICES
02.2010 - 08.2011
UNIVERSITY OF NEVADA