Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leila Rivero

Downers Grove,IL

Summary

Warm and diligent professional with experience and drive to provide outstanding guest service. Highly attentive to detail and organization with an understanding of the importance of an efficient workspace. Successful background in several customer-facing positions with strong skills in communication and multitasking.

Overview

4
4
years of professional experience

Work History

Associate Innkeeper

Publishing House Bed And Breakfast
05.2022 - Current
  • Provided exceptional service and assistance to guests upon check-in.
  • Thoroughly and efficiently cleaned guest rooms to uphold a high standard of cleanliness and consistency.
  • Prepared baked goods and buffet items as well as hot breakfasts made to order.
  • Resolved guest inquiries and complaints both in house as well as over the phone to ensure satisfaction.
  • Utilized Little Hotelier property management system to adjust inventory, add guest payment information, and create and edit reservations.
  • Coordinated with co-workers to maintain comfort and cleanliness in guest common areas as well as the back of house.

Front Desk Agent

Eurostars Magnificent Mile
04.2021 - 04.2022
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used SAP hotel management system proficiently to process reservations, check-ins and check-outs.
  • Coordinated with management, security, housekeeping, and engineering via multi-line phone system and handheld transceiver to ensure maximal guest safety and comfort.
  • Warmly and professionally addressed guest complaints and resolved issues to ensure both guest satisfaction and efficient use of hotel resources.

Server

TGI Fridays
02.2021 - 07.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Carried out complete closing duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough and up-to-date knowledge of menu to provide effective recommendations to customers and to manage substitutions.

Crew Member

Zoup!
02.2020 - 11.2020
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Worked well with teammates and accepted coaching from management team.
  • Maintained well-stocked food preparation line as well as guest beverage and condiment station to maintain efficient operation of shift.

Education

GED -

Hinsdale South High School
Darien, IL
03.2020

Skills

  • Guest Experiences
  • Maintaining Clean Work Areas
  • Supply Replenishment
  • Cooking and Baking
  • Hotel Accommodations
  • Credit Card Transaction Processing

Timeline

Associate Innkeeper

Publishing House Bed And Breakfast
05.2022 - Current

Front Desk Agent

Eurostars Magnificent Mile
04.2021 - 04.2022

Server

TGI Fridays
02.2021 - 07.2021

Crew Member

Zoup!
02.2020 - 11.2020

GED -

Hinsdale South High School
Leila Rivero