Leila Roadman
Hockley,TX
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks, Barista
Tomball, TX
09.2024 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Assistant Manager
Freddy's Frozen Custard & Steakburgers
Tomball, TX
10.2022 - 07.2024
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Education
High School Diploma -
Tomball High School
Tomball, TX05-2024
Skills
- Ordering Procedures
- POS Systems
- Up-selling
- Table Bussing
- Beverage Preparation
- Cash Handling
- Task Delegation
- Product and service knowledge
- Recruiting and interviewing
- Sales monitoring
- Employee Scheduling
- Orientating and training
- Staff Training and Development
- Staff Development
- Staff Management
- Employee engagement
- Marketing knowledge
- Recruitment and hiring
- Money Handling
- Sales Growth
- Staff Supervision
References
References available upon request.
Timeline
Barista
Starbucks, Barista
09.2024 - Current
Assistant Manager
Freddy's Frozen Custard & Steakburgers
10.2022 - 07.2024
High School Diploma -
Tomball High School
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