Leila Ruiz
El Paso,TX
Summary
Driven professional with a robust background in security and hospitality, demonstrated at Blue Ops Security Services and Twin Peaks. Excelled in team support and beverage preparation, enhancing customer satisfaction and operational efficiency. Skilled in mixology and interpersonal communication, achieving significant improvements in service delivery and team collaboration. Committed to maintaining positive relationships with customers and consistently demonstrating reliability.
Overview
2
2
years of professional experience
Work History
Security
Blue Ops Security Services
El Paso, TX
05.2023 - 01.2024
- Monitored patients recovering from various treatments.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Bartender
Bucks Cabaret
El Paso, TX
03.2023 - 05.2023
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Attended regular training sessions to stay updated on new products or trends.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Monitored bar inventory and promptly restocked low items before depletion.
Server
Ojos Locos Sports Cantina
El Paso, TX
11.2022 - 03.2023
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Informed customers of daily specials and signature menu items.
- Delivered food orders promptly and courteously.
Server
Twin Peaks
Tampa, FL
07.2022 - 09.2022
- Served food and beverages to patrons and confirmed complete orders.
- Greeted guests and provided menus.
- Prepared drinks according to standard recipes.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Upheld high standards of sanitation in accordance with health department regulations.
- Took orders from customers accurately and in a timely manner.
Education
Some College (No Degree) - Accounting Economics And Marketing
El Paso Community College
El Paso, TXSkills
- Hospital security
- Security enforcement
- Daily specials memorization
- Team member support
- Liquor, wine, and food service
- Task prioritization
- Beverage preparation
- Quality control
- Mixology
- Bar restocking
- Inventory
- Professional appearance
- Payment processing
- Performance improvement
- Sales expertise
- Advertising and marketing
- Event execution
- Influencer outreach
- Photography
- Media relations
- Social media oversight
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Security
Blue Ops Security Services
05.2023 - 01.2024
Bartender
Bucks Cabaret
03.2023 - 05.2023
Server
Ojos Locos Sports Cantina
11.2022 - 03.2023
Server
Twin Peaks
07.2022 - 09.2022
Some College (No Degree) - Accounting Economics And Marketing
El Paso Community College
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