LEILA SABOUR
Palo Alto
Summary
Highly driven to provide exceptional customer service while being a team player, maintaining a positive attitude, and applying my excellent communication and administrative skills. Specializing in offering emergency response on top of normal care and assistance. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Billing Specialist
SleepQuest Inc
01.2021 - Current
- Processed and verified patient billing information for accuracy and completeness.
- Managed accounts receivable, ensuring timely follow-up on outstanding balances.
- Collaborated with healthcare providers to resolve billing discrepancies and inquiries.
- Implemented improvements to streamline billing procedures, enhancing workflow efficiency.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing write offs.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring adherence to legal standards.
- Used data entry skills to accurately document and input statements.
Ongoing Care Coordinator
SleepQuest Inc
04.2018 - 01.2021
- Communicate with all departments: billing, intake, shipping, and clinics.
- Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
- Helped verify eligibility and benefits with patients insurance.
- Worked with Blue Shield, United health care, Aetna, Anthem and Tricare insurances.
- Check on DME benefits and call patients to explain.
- Reviewed new referrals and sent to the right department as well as reached out to the patients.
- Worked with supervisory medical staff to review cases and improve care.
- Communicate with patients to determine and confirm their CPAP supply needs.
- Arrange and coordinate provision of special equipment for sleep therapy and at home care.
- Assist the care team with goal setting by contributing to team effort and accomplishing related results as needed.
- Handel inbound calls and patient questions.
- Connect with new patients via phone and email.
- Facilitated on-going assessment of patient and family needs and oversaw implementation of interdisciplinary team plan of care.
- Provided ongoing compassionate patient care for each client.
Medical Office Representative
Dignity Health Medical Group Cardiovascular Medicine
07.2016 - 04.2018
- Ability to multi-task in a fast paced environment.
- Proficient in checking patients in and out of appointments while obtaining up to date information including insurance and all required forms.
- Efficient in answering 10 multiple lines (7 office lines, 3 hospital lines) and ensuring they are transferred to the appropriate department.
- Coordinate doctor calls for 6 providers.
- Verify 300-400 insurances per week.
- Check schedule a week in advance for eligibility to ensure patients are seen in a timely manner.
- Update all insurance FSC for accuracy for electronic health records and billing.
- Verify new patients insurances if we are contracted.
- Send provider letters and referrals to various doctors.
- Assist with medical records as needed.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Conducted patient intake interviews to collect medical information and insurance details.
- Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
- Took messages from patients and promptly relayed to appropriate staff.
- Informed patients of financial responsibilities prior to rendering services.
- Answered multi-line phone system and directed callers to requested personnel and departments.
Authorizations Supervisor
Silicon Valley TMS
12.2015 - 07.2016
- Coordinate with doctors to review patients appropriate for treatment.
- Interview patients and thoroughly obtain information about their social life to ensure proper approach.
- Initiate and follow up on all prior authorizations for medical treatment.
- Schedule all patients for all 5 physicians in office.
- Efficient auditing of patient charts to ensure patient's insurances are approved and patients are able to receive treatment in a timely manner.
- Constant communication with providers to approve medical necessity and follow up on making adjustments with current treatment received.
- Following up with patients per physician orders.
- I prepare a little graduation for the patients to get their certificate.
- Participate in monthly meetings with all physicians and staff.
- Send out reports every Friday on what's being processed and worked on Back Office/Medical records.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Performed scheduled and surprise inspections of worksites to gauge technician skill and performance in field.
- Provided ongoing training to address staff needs.
Education
Associate of Arts - Liberal Arts: Mathematics, Science And Engineering
De Anza College
Cupertino, CA06-2025
Education and First Aid Certification -
Foothill College
Los Altos, CA12.2015
Graduate Certificate - Medical Billing And Coding
Institution Of Business And Technology
Santa Clara, CA06-2014
High School Diploma -
Lincoln High School
Texas City, TX12.2012
Skills
- Medical Billing and Coding
- ICD-9
- ICD-10
- Knowledge of MediSoft
- Familiar with Nextgen
- Experienced with Microsoft Word Office/PowerPoint
- Triaging patient concerns
- Microsoft Office
- EClincalWorks EMR
- Word
- PowerPoint
- Bright Tree
- Snapworks
- Excel
- Microsoft Teams
- Compassionate patient care
- Administrative Skills
- Auditing
- Billing
- First Aid
- Goal setting
- Medical Billing
- MediSoft
- Microsoft Word and Office/Power
- Coding
- Supervisory
- Progress monitoring
- Multidisciplinary team collaboration
- Adaptable under pressure
- Billing systems and software
- Invoice processing
- Insurance verification
- Customer service
- Claim submission
Certification
Certified Medical Billing and Coding, IBT, Santa Clara, 2014
Timeline
Billing Specialist
SleepQuest Inc
01.2021 - Current
Ongoing Care Coordinator
SleepQuest Inc
04.2018 - 01.2021
Medical Office Representative
Dignity Health Medical Group Cardiovascular Medicine
07.2016 - 04.2018
Authorizations Supervisor
Silicon Valley TMS
12.2015 - 07.2016
Associate of Arts - Liberal Arts: Mathematics, Science And Engineering
De Anza College
Education and First Aid Certification -
Foothill College
Graduate Certificate - Medical Billing And Coding
Institution Of Business And Technology
High School Diploma -
Lincoln High School