Leila Sanobari
Temecula,CA
Summary
Flexible Pharmacy Technician offering 4-year history of excellent customer service and precise prescription formulation. Versed in relevant regulations with dedication to ethical practices. Also looking into exploring other skills and occupations.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
Murrieta, CA
07.2022 - 12.2023
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Pharmacy Technician
Walgreens
Schenectady, NY
09.2021 - 07.2022
- Managed filing of prescriptions, both electronically and manually.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Assisted in training new employees on pharmacy procedures.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Customer Service Representative
Blue Cross and Blue Shield
Schenectady, NY
03.2020 - 09.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Consulted with customers to resolve service and billing issues.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Used proven techniques to de-escalate angry customers during telephone interactions.
Floor Staff Member
Zurich Cinemas
Schenectady, NY
12.2017 - 03.2020
- Resolved customer complaints in a professional manner.
- Completed sales transactions accurately and efficiently.
- Provided excellent customer service by answering questions and offering advice on products.
- Maintained an organized and clean work environment.
- Replenished stock on shelves to ensure product availability for customers.
- Worked closely with other staff members to ensure smooth operations.
- Assisted in setting up promotional displays for new products.
- Greeted customers and provided assistance with their inquiries.
- Processed payments using cash registers or point-of-sale systems.
- Stayed up to date with new products, services, promotions.
- Ensured that the store was kept neat and tidy at all times.
- Restocked shelves according to planograms or diagrams provided by management.
- Adhered to company policies and procedures at all times.
- Balanced cash drawers at end of shift.
- Handled returns and exchanges promptly.
- Operated electronic equipment such as scanners, credit card machines and cash registers.
Education
High School Diploma -
Schenectady High School
Schenectady, NY06-2017
Some College (No Degree) - Pharmacy Technology
San Joaquin Valley College
Temecula, CASkills
- Drug Inventory Management
- Supply Restocking
- Insurance Verification
- Workflow Optimization
- Healthcare Regulations
- Labeling Prescriptions
- Resolving Customer Issues
Accomplishments
- Certified Pharmacy Technician
- HIPPA
- Typing
Timeline
Pharmacy Technician
CVS Pharmacy
07.2022 - 12.2023
Pharmacy Technician
Walgreens
09.2021 - 07.2022
Customer Service Representative
Blue Cross and Blue Shield
03.2020 - 09.2021
Floor Staff Member
Zurich Cinemas
12.2017 - 03.2020
High School Diploma -
Schenectady High School
Some College (No Degree) - Pharmacy Technology
San Joaquin Valley College