Leila Santoli

Abercrombie & Fitch Co

09.2021 - Current

Supervised day-to-day operations to meet performance, quality and service expectations.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Facilitated team-building activities, enhancing team cohesion and morale.
Defined clear targets and objectives and communicated to other team members.
Developed detailed plans based on broad guidance and direction.
Perform closing procedures such as cashing out the register, signing the deposit book and filing papers
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Increased sales through effective merchandising strategies and targeted promotions.
Established team priorities, maintained schedules and monitored performance.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.