LEILA SANVICTORES

• Expedited candidate background checks through coordination with US HR specialists and managers.
• Managed billing processes, established sub-accounts, and created customized client packages.
• Resolved high volumes of emails, chats, and calls by promptly addressing inquiries.
• Collaborated with fulfillment departments to quickly resolve operational issues.
• Served as liaison between Client Service and various departments to ensure effective communication.
• Assisted applicants with background checks and facilitated onboarding processes.

• Ability to locate and analyze information from various sources (online databases, government records, etc.).
• Meticulous attention to detail to identify inconsistencies and inaccuracies in documents.
• Understanding of relevant laws and regulations (e.g., data privacy laws, background check regulations).
• Excellent written and verbal communication skills to interact with applicants, and third-party sources.
• Familiarity with database software (e.g., salesforce, admin client, genesys and Access) and the ability to query and manipulate data.

• Cleaning rooms/spaces: This is the core function, including making beds, dusting furniture, vacuuming/mopping floors, cleaning bathrooms (toilets, sinks, showers/bathtubs), emptying trash cans, and replenishing supplies (towels, toiletries, etc.).

• Maintaining cleanliness of common areas: Cleaning hallways, lobbies, stairwells, elevators, and other public spaces.

• Sanitizing surfaces: Disinfecting frequently touched surfaces to maintain hygiene standards, particularly important in healthcare or hospitality settings.

• Window cleaning: Cleaning windows and mirrors.

• Floor care: Mopping, buffing, and polishing floors.

• Beating kpi targets.
• An employee retention specialist works to create positive working relationships and help increase loyalty of existing employees over time.
• Was promoted from customer service to retention agent.
• I've been a top agent repeatedly. Was able to go to different tourist spots here in the Philippines as a reward.
• Resolved customer complaints by providing timely and effective solutions.

The duties and responsibilities of a housekeeping position vary greatly depending on the setting (hotel, hospital, private home, office building, etc.) and the specific employer. However, some common core functions include:

Core Cleaning and Maintenance Tasks:

• Cleaning and sanitizing: This is the primary function, encompassing tasks like dusting, vacuuming, mopping, wiping surfaces, cleaning bathrooms (toilets, sinks, showers), emptying trash, and disinfecting high-touch areas. Specific cleaning methods and products will vary based on the environment.

• Making beds: Changing linens, fluffing pillows, and making beds neatly.

• Maintaining cleanliness of common areas: This includes hallways, lobbies, stairwells, elevators, and other public spaces, depending on the setting.

• Replenishing supplies: Restocking toiletries, cleaning supplies, and other amenities in rooms or common areas.

• Handling laundry: Washing, drying, folding, and putting away linens (in some settings).

• Trash and recycling removal: Emptying trash cans and recycling bins, and properly disposing of waste.

• Window cleaning: Cleaning windows and mirrors (frequency varies by setting).

• Floor care: This can range from simple mopping to more specialized floor care, like buffing or polishing.

• Carpet cleaning: Vacuuming and spot-cleaning carpets (may involve using specialized equipment).

Additional Responsibilities (often dependent on the setting):

• Reporting maintenance issues: Identifying and reporting any necessary repairs or maintenance needs (broken fixtures, damaged furniture, etc.) to supervisors.

• Responding to guest/resident requests: In settings like hotels or assisted living facilities, this involves addressing guest or resident requests or complaints promptly and professionally.

• Following safety procedures: Adhering to safety regulations and using cleaning products and equipment safely.

• Maintaining confidentiality: In some settings (hospitals, private homes), maintaining the confidentiality of sensitive information is crucial.

• Teamwork and collaboration: Working effectively with other housekeeping staff to ensure efficient and thorough cleaning.

• Following schedules and instructions: Completing assigned tasks efficiently and according to established schedules and instructions.

• Inventory management: Tracking and managing cleaning supplies and equipment.

• Record keeping: Keeping records of completed tasks or cleaning logs.