Leila Schafer
Leander
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Concierge
Verena at leander
Leander
03.2024 - Current
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Arranged for translators and other special services for guests.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Store Manager
Prime Communications AT&T
Hutto
01.2022 - 12.2023
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Trained and mentored associates to teach daily tasks and procedures.
- Provided technical support to customers regarding products or services offered by the company.
Retail Store Manager
T-Mobile
Leander
05.2020 - 01.2022
- Trained team members in successful strategies to meet operational and sales targets.
- Optimized store displays and appearance via strategic merchandising.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Resolved customer service issues promptly.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Managed store organization, maintenance and purchasing functions.
Education
High School Diploma -
Leander High School
Leander, TX06.2019
Skills
- Team Leadership
- Scheduling
- Staff Management
- Store Management
- Decision-making skill
- Dependable and reliable
- Stock management
- Scheduling knowledge
- Meticulously detail-oriented
- Quality assurance
- Effective leader
- Relationship building
Timeline
Concierge
Verena at leander
03.2024 - Current
Store Manager
Prime Communications AT&T
01.2022 - 12.2023
Retail Store Manager
T-Mobile
05.2020 - 01.2022
High School Diploma -
Leander High School