Leila Schimmel
Phoenix,AZ
Summary
Adept at building and nurturing customer relationships, I excelled in roles at Discover Card, enhancing account verification processes and ensuring regulatory compliance. My experience at Taco Bell honed my customer service skills, contributing to a significant improvement in customer satisfaction. My blend of analytical prowess and interpersonal skills drives consistent results.
Overview
14
14
years of professional experience
Work History
Housekeeper
enclave at Anthem
Phoenix, AZ
01.2023 - Current
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Emptied trash receptacles throughout the property.
- Scrubbed kitchen appliances, countertops and fixtures.
- Responded to requests from guests regarding housekeeping needs.
- Reported any maintenance issues or damage to supervisors immediately.
- Observed proper use of chemicals when cleaning various surfaces.
- Used cleaning chemicals following proper guidelines.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained and organized cleaning supplies stock.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
Account Manager
Discover Card
Phoenix, AZ
05.2016 - 10.2017
- Maintained accurate records of all customer interactions in the CRM system.
- Ensured compliance with industry regulations when dealing with clients.
- Addressed customer questions and concerns regarding products and services.
Team Member
Taco Bell Restaurant
Anthem, AZ
02.2011 - 07.2012
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Worked hard to learn required tasks quickly to maximize performance.
Education
High School Diploma -
Boulder Creek Highschool
Anthem AZ05-2012
Skills
- Customer relationships
- Account verification
- Customer service
Affiliations
i was a vice president of circle of friends in highschool.
Timeline
Housekeeper
enclave at Anthem
01.2023 - Current
Account Manager
Discover Card
05.2016 - 10.2017
Team Member
Taco Bell Restaurant
02.2011 - 07.2012
High School Diploma -
Boulder Creek Highschool
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