Leila Stafford-Garner
Palm Desert,CA
Summary
Experienced leasing professional with strong focus on team collaboration and achieving results. Skilled in client relationship management, property showings, and contract negotiations. Reliable and adaptable, able to meet changing needs and exceed expectations. Proven track record of delivering exceptional customer service and fostering positive tenant relationships in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Housekeeper
WorldMark By Wyndham Vacation Resorts
08.2025 - Current
- Oversaw daily cleaning operations, ensuring high standards of cleanliness and guest satisfaction.
- Trained new staff on best practices for efficient housekeeping procedures and safety protocols.
- Implemented inventory management systems for tracking cleaning supplies and equipment usage.
- Conducted regular inspections to maintain quality assurance in all guest rooms and common areas.
Customer Service Associate
Richfield tobacco and vape
12.2024 - 03.2025
- Fulltime, stocking product, putting orders in for amundson, Checking customers out at register, helping customers find products, Upselling products, running shop myself for shifts
- Assisted customers in product selection, enhancing overall satisfaction and loyalty.
- Resolved customer inquiries efficiently, improving response times and service quality.
- Managed inventory levels, ensuring product availability and timely restocking.
Server/Hostess
Uptown Ties/Daisy's Uptown
12.2022 - 11.2023
- Bringing guests to tables, taking orders, Greeting and saying goodbye to guests, bringing food and drinks out to guests, pre bussing and cleaning tables, rolling silverware
- Provided exceptional customer service, ensuring guest satisfaction and timely food delivery.
- Managed multiple tables efficiently during peak hours to optimize dining experience.
- Trained new staff on menu offerings, service protocols, and POS system usage.
Leasing Agent
Stonebridge Companies
09.2022 - 08.2023
- Working in leasing office at property, speaking with residents solving issues, making work orders, using Yardi as main database
- Facilitated property tours, showcasing amenities and features to prospective tenants.
- Processed rental applications, ensuring accuracy and adherence to company policies.
- Conducted market research to assess competitive pricing and identify trends in the local real estate market.
- Coordinated lease negotiations, fostering positive relationships with clients and stakeholders.
- Implemented marketing strategies to enhance property visibility and attract qualified leads.
- Trained new leasing agents on company procedures, enhancing team performance and cohesion.
Store Associate
Kwik Trip
04.2022 - 05.2023
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated cash register, processing transactions accurately and efficiently.
- Maintained cleanliness and safety standards throughout store environment.
- Stocked shelves and organized displays, ensuring optimal product availability.
- Collaborated with team members to optimize workflows during peak hours.
- Trained new associates on store policies, procedures, and customer service techniques.
- Monitored inventory levels, identifying restocking needs to reduce shortages.
Housekeeper
Holiday Inn Express and Suites
01.2021 - 07.2022
- Cleaning suites
- Developed improved cleaning schedules that optimized workflow and reduced turnaround times for room readiness.
- Resolved guest inquiries and complaints regarding housekeeping services, fostering positive guest experiences.
- Maintained compliance with health and safety regulations, promoting a safe environment for guests and staff.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Education
High school diploma -
Hopkins High School
Hopkins, MN05.2021
Associate Degree in Psycology - Psychology
College of The Desert
Palm Desert, CA05-2027
Skills
- Strong verbal communication
- Front office coordination
- Customer service expertise
- Organizational Skills
- Leadership
- Cash management
- Time Management
- Food Preparation
- Point of sale operation
- Property Leasing
- Housekeeping
- Organizational skills
- Customer engagement
- Microsoft Outlook
- Microsoft Excel
- Yardi
- Fair Housing regulations
- Customer dining experience management
- Guest services
- Microsoft Word
- Problem-solving
- Behavior observation
- Care plan development
- Crisis intervention
Languages
English
American Sign Language (2 years)
Timeline
Housekeeper
WorldMark By Wyndham Vacation Resorts
08.2025 - Current
Customer Service Associate
Richfield tobacco and vape
12.2024 - 03.2025
Server/Hostess
Uptown Ties/Daisy's Uptown
12.2022 - 11.2023
Leasing Agent
Stonebridge Companies
09.2022 - 08.2023
Store Associate
Kwik Trip
04.2022 - 05.2023
Housekeeper
Holiday Inn Express and Suites
01.2021 - 07.2022
High school diploma -
Hopkins High School
Associate Degree in Psycology - Psychology
College of The Desert