Leila Tamkoc
Tampa
Summary
Dedicated front of house employee with strong customer service skills, proficient in order processing and cash handling. Committed to creating a welcoming atmosphere and resolving customer complaints efficiently.
Overview
2
2
years of professional experience
Work History
Front of House Employee
Smashburger
Tampa
11.2024 - Current
- Greeted customers promptly at entrance, fostering a welcoming atmosphere and accurately processed orders at counter to enhance customer experience.
- Prepared and served food items in compliance with company standards.
- Maintained cleanliness of dining area, ensuring adherence to sanitation practices.
- Collaborated with kitchen staff to expedite order fulfillment effectively.
- Collaborated with kitchen staff to expedite order fulfillment efficiently.
- Handled cash register transactions and processed payments accurately.
- Accurately processed payments using cash registers to ensure smooth transactions. using cash registers or POS systems accurately and efficiently.
- Assisted in training new team members on operational procedures.
- Assisted with training new front of house employees on procedures and policies.
- Resolved customer complaints promptly, contributing to increased satisfaction and fostering customer loyalty.
- Resolved any customer complaints or issues promptly with professionalism.
- Managed inventory levels by restocking supplies daily.
- Monitored inventory levels of supplies to ensure availability for daily operations. of necessary supplies such as utensils, straws, napkins.
- Answered phone calls to handle reservations and inquiries in a professional manner., took reservations, and answered inquiries.
- Explained menu items, took orders and delivered food courses according to instruction.
- Prepared drinks upon request according to recipes and standards set by management.
- Performed opening and closing duties such as counting money, organizing supplies.
- Managed large groups efficiently, ensuring timely service and satisfaction for all guests.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Communicated orders to kitchen staff in an accurate and timely fashion.
- Organized menus and ensured they were properly stocked at each table.
- Enforced safety protocols within the restaurant environment at all times.
- Provided take-out services to customers who preferred to dine offsite.
- Cross-trained in other areas such as bussing tables or bartending if needed.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Adhered to all health code regulations when handling food items or beverages.
- Informed customers of daily specials, menu items, and restaurant policies.
- Collaborated with other departments within the restaurant on various tasks or projects.
Education
High School Diploma -
Robinson High School
Tampa, Florida05-2026
Skills
- Order processing
- Cash handling
- Menu knowledge
- Food safety knowledge
- Sanitation practices
- Inventory management
- Employee training
- Customer service
- Team collaboration
- Conflict resolution
- Attention to detail
- Multitasking and organization
- Clear communication
- Problem-solving
- Health and safety
- Food allergy awareness
- Waitstaff etiquette
Timeline
Front of House Employee
Smashburger
11.2024 - Current
High School Diploma -
Robinson High School