Leila Thomas
12099 Waywood Dr Twinsburg
Summary
Dynamic individual with hands-on experience in many fields and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks.
Overview
2025
2025
years of professional experience
Work History
Beauty Advisor
Sally Beauty
- Educated customers on proper product usage and techniques.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Account Representative
Integrity Marketing Solutions
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Kept detailed records of customer interactions for optimal traceability.
- Implemented customized account plans to meet individual client needs.
- Analyzed accounts for delinquencies and other ongoing issues.
Cleaning Technician
TruCleans
02.2024 - 01.2025
- Safeguarded property integrity by careful handling of client belongings during the cleaning process.
- Adhered to safety guidelines when using hazardous materials, ensuring a secure work environment for all staff members.
- Swept floors, removed debris and returned equipment to proper areas at end of each shift.
- Performed deep-cleaning tasks for optimal sanitation levels in high-traffic areas.
- Provided excellent service by addressing client concerns promptly and professionally.
- Delivered quality customer service to address urgent needs and cleaning requests.
Team Member
Joann Fabrics
01.2019 - 01.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
Education
High School Diploma -
Twinsburg High School
Twinsburg, OH05.2019
Skills
- Customer service
- Organization and multitasking
- Cash handling
- Team collaboration
- Flexibility and adaptability
- Customer engagement
- Upselling strategies
- Sales expertise
- Retail experience
- Client relationship building
Timeline
Cleaning Technician
TruCleans
02.2024 - 01.2025
Team Member
Joann Fabrics
01.2019 - 01.2022
Beauty Advisor
Sally Beauty
Account Representative
Integrity Marketing Solutions
High School Diploma -
Twinsburg High School
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