Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Leila Tourino

Los Angeles,CA

Summary

Dynamic and detail-oriented professional with hands-on TIG welding experience at Duro-Sense Corporation. Proven ability to enhance customer satisfaction through exceptional service and conflict resolution. Skilled in Microsoft Office Suite and data entry, I thrive in fast-paced environments, consistently delivering quality results while supporting team success.

Overview

11
11
years of professional experience
2
2
Certifications

Work History

Trainee/volunteer

Reignite Hope Welding Training Facility
Gardena, CA
01.2024 - Current
  • Construct structurally sound horizontal, vertical, and overhead welds following AWS specifications.
  • Execute tasks based on specifications, drawings, and welding symbols.
  • Provided support to existing staff on various tasks and duties.
  • During volunteer hours, prepare test plates, help new students learn to work the machines, and weld.
  • Assisted instructors with demonstrations to enhance learning experiences.
  • Practiced various welding techniques to gain hands-on experience.
  • Observed experienced welders to learn best practices and techniques.
  • Worked alongside senior team members to learn related job tasks and roles.

Welder/Fabricator

Duro-Sense corporation
Carson, CA
03.2024 - 09.2025
  • Analyze blueprints to generate multiple thermotemps for organizations such as aerospace and Honeywell
  • Inspected completed welds for quality and adherence to specifications.
  • Maintained equipment and tools for optimal performance and safety standards.
  • Gathered required materials for each project in order to meet production deadlines.
  • Employ TIG welding; occasionally utilize laser welding

Medical Records Technician

Advantmed
Remote
07.2023 - 01.2024

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  • Ensured accuracy of data entry and compliance with healthcare regulations.
  • Coordinated with healthcare providers to obtain missing or incomplete information.
  • Maintained confidentiality of sensitive patient information following HIPAA guidelines.
  • Performed quality checks on medical chart entries for completeness and accuracy of data entered.
  • Retrieved archived records upon request from authorized personnel or departments.
  • Pulled patient records and transferred information to appropriate parties.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Set up patient charts and documented information in various company software.
  • Verified completion of clinical documentation prior to closing out patient charts.
  • Scanned, indexed, and electronically stored documents into the electronic health record system.

Small Business Assistant

Mischief Made
Carson, CA
09.2022 - 09.2023
  • Pick up/drop off shipments.
  • Sew tags onto clothing items.
  • Package delivery items for Etsy and Shopify orders.
  • Create shipping labels for domestic and international orders.
  • Maintained inventory of office supplies, ensuring availability for team needs.
  • Handled accounts payable and receivable tasks such as invoicing clients.
  • Maintained customer database by entering and updating contact information.
  • Created and modified documents using Microsoft Office Suite.
  • Updated information on organization website and managed social media accounts by creating posts and interacting with followers.
  • Improved customer satisfaction by promptly resolving conflicts and responding to requests.
  • Attended events on behalf of the organization when necessary.
  • Responded to routine customer and vendor inquiries or forwarded complex requests to supervisor for further assistance.

Barista

Starbucks
Torrance, CA
04.2021 - 05.2023
  • Engaged with customers to provide outstanding service and support.
  • Operated espresso machines and other coffee brewing equipment efficiently.
  • Maintained cleanliness and organization of the work area and equipment.
  • Assisted in training new baristas on company standards and procedures.
  • Restocked supplies and inventory to ensure smooth operations during shifts.
  • Collaborated with team members to manage high-volume service during peak hours.
  • Followed food safety guidelines to ensure quality and safety of products served.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Maintained calm demeanor during high-volume periods and special events.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.

Key Holder/Sales Associate

Alex and Ani, LLC
Torrance, CA
06.2022 - 01.2023
  • Opened and closed the store, ensuring security and compliance with procedures, as well as setting alarm.
  • Managed cash register operations, including processing transactions and balancing drawers.
  • Assisted customers with product selection, providing personalized service and support.
  • Organized backroom storage areas to maximize efficiency of space utilization.
  • Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
  • Verified accuracy of register tills at beginning and end of shift.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Maintained store appearance by organizing displays and restocking merchandise as needed.
  • Trained new staff on operational procedures and customer service expectations.
  • Implemented visual merchandising strategies to enhance product visibility and appeal.
  • Monitored inventory levels, reporting discrepancies to management for resolution.

Cashier/Customer Service

CENTINELA FEED & PET SUPPLIES
Redondo Beach, CA
09.2019 - 09.2021
  • Greeting every customer and asking each customer how I can help them.
  • Help carry items to the register, or out to the car.
  • Inform customers about the variety and health benefits of different foods, to find the best fit for their pets.
  • Ensuring the store is kept clean, and in stock.
  • Processed customer transactions accurately and efficiently at a pet supply retail store.
  • Educated customers on promotions, loyalty programs, and product features effectively.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Key Holder/Assistant Manager

Lovisa
El Segundo, CA
04.2019 - 05.2020
  • Organized merchandise displays to enhance the shopping experience for customers.
  • Conducted inventory checks and replenished stock as needed to ensure availability.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
  • Verified accuracy of register tills at beginning and end of shift.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Assisted customers with product selection and resolving complaints.
  • Performed daily banking duties such as deposits and withdrawals of funds from registers.
  • Enforced safety regulations within the store environment to protect both employees and customers.
  • Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
  • Collaborated with management to determine key tasks and delegate to staff members.
  • Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
  • Protected store assets by assisting with audits, routine cycle counts and physical inventory.
  • Developed schedules for associates based on needs of the business.
  • Researched out-of-stock items to find additional inventory in other store locations.

Starbucks Barista

HMS Host
El Segundo, CA
05.2017 - 01.2019
  • Excelled in fast-paced, client-focused environment of food services industry.
  • Maintained calm and collected demeanor while working at a consistent fast pace.
    Managed cash register efficiently to ensure accurate transactions.
    Provided exceptional customer service to enhance client satisfaction.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.

Team Member

McDonald's
Huntington Park, CA
06.2016 - 08.2016
  • Handled cash transactions accurately while maintaining a balanced register.
  • Managed inventory levels, ensuring stock availability for smooth operations.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Built and maintained working relationships with peers and upper management.
  • Upheld high standards of productivity and quality in operations.

Facilities Assistant

Navigoe Inc
Redondo Beach, CA
06.2015 - 08.2015
  • Monitored facility maintenance for cleanliness and recommended improvements to overall aesthetics.
  • Called in equipment repair services and maintained office supplies by ordering new inventory.
  • Checked common areas and conference rooms regularly to verify cleanliness and order.
  • Provided support in planning special events hosted at the facility.
  • Performed janitorial, sweeping, mopping, trash removal and cleaning duties.
  • Ensured that all facilities are secure by locking doors after business hours.
  • Coordinated food and beverages, audio-visual requirements and special requests.
  • Assisted with the setup of meeting spaces for events or conferences held at the facility.
  • Coordinated vendor schedules for timely delivery of supplies and services.

Education

High School Diploma - Alpine, CA

Julian Charter School
Alpine, CA
06-2014

Skills

  • Coffee experience
  • Microsoft Outlook
  • Shopify
  • Mac
  • Microsoft Excel
  • Customer service
  • Photoshop
  • Google Docs
  • Adobe Photoshop
  • Merchandising
  • Medical records
  • Scanning
  • Leadership
  • Written and verbal
  • POS
  • Upselling
  • Microsoft Word
  • Assembly
  • Spanish
  • Barista experience
  • Microsoft Office
  • Cash handling
  • Typing
  • Data entry
  • Medical records
  • Food preparation
  • TIG welding
  • Serving experience
  • Technical skills
  • Microsoft Office Suite
  • Adobe Photoshop
  • Comfortable using both a Mac and a PC
  • Strong written and verbal communication skills
  • AWS welding standards
  • Inventory management
  • Electronic health records
  • Conflict resolution
  • Training and mentoring
  • POS systems
  • Data analysis

Certification

  • Welding Certification
  • TIG and MIG certified
  • CDL
  • Driver's License
  • Food Handler Certification
  • AWS D1.1

Languages

  • English, Fluent
  • Spanish, Fluent

Timeline

Welder/Fabricator

Duro-Sense corporation
03.2024 - 09.2025

Trainee/volunteer

Reignite Hope Welding Training Facility
01.2024 - Current

Medical Records Technician

Advantmed
07.2023 - 01.2024

Small Business Assistant

Mischief Made
09.2022 - 09.2023

Key Holder/Sales Associate

Alex and Ani, LLC
06.2022 - 01.2023

Barista

Starbucks
04.2021 - 05.2023

Cashier/Customer Service

CENTINELA FEED & PET SUPPLIES
09.2019 - 09.2021

Key Holder/Assistant Manager

Lovisa
04.2019 - 05.2020

Starbucks Barista

HMS Host
05.2017 - 01.2019

Team Member

McDonald's
06.2016 - 08.2016

Facilities Assistant

Navigoe Inc
06.2015 - 08.2015

High School Diploma - Alpine, CA

Julian Charter School
Leila Tourino