Leila Tourino

• Construct structurally sound horizontal, vertical, and overhead welds following AWS specifications.
• Execute tasks based on specifications, drawings, and welding symbols.
• Provided support to existing staff on various tasks and duties.
• During volunteer hours, prepare test plates, help new students learn to work the machines, and weld.
• Assisted instructors with demonstrations to enhance learning experiences.
• Practiced various welding techniques to gain hands-on experience.
• Observed experienced welders to learn best practices and techniques.
• Worked alongside senior team members to learn related job tasks and roles.

• Analyze blueprints to generate multiple thermotemps for organizations such as aerospace and Honeywell
• Inspected completed welds for quality and adherence to specifications.
• Maintained equipment and tools for optimal performance and safety standards.
• Gathered required materials for each project in order to meet production deadlines.
• Employ TIG welding; occasionally utilize laser welding

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• Ensured accuracy of data entry and compliance with healthcare regulations.
• Coordinated with healthcare providers to obtain missing or incomplete information.
• Maintained confidentiality of sensitive patient information following HIPAA guidelines.
• Performed quality checks on medical chart entries for completeness and accuracy of data entered.
• Retrieved archived records upon request from authorized personnel or departments.
• Pulled patient records and transferred information to appropriate parties.
• Entered patient insurance, demographic and health information into software and confirmed records.
• Verified record copies before handing each over to check for and remove unnecessary details.
• Set up patient charts and documented information in various company software.
• Verified completion of clinical documentation prior to closing out patient charts.
• Scanned, indexed, and electronically stored documents into the electronic health record system.

• Pick up/drop off shipments.
• Sew tags onto clothing items.
• Package delivery items for Etsy and Shopify orders.
• Create shipping labels for domestic and international orders.
• Maintained inventory of office supplies, ensuring availability for team needs.
• Handled accounts payable and receivable tasks such as invoicing clients.
• Maintained customer database by entering and updating contact information.
• Created and modified documents using Microsoft Office Suite.
• Updated information on organization website and managed social media accounts by creating posts and interacting with followers.
• Improved customer satisfaction by promptly resolving conflicts and responding to requests.
• Attended events on behalf of the organization when necessary.
• Responded to routine customer and vendor inquiries or forwarded complex requests to supervisor for further assistance.

• Engaged with customers to provide outstanding service and support.
• Operated espresso machines and other coffee brewing equipment efficiently.
• Maintained cleanliness and organization of the work area and equipment.
• Assisted in training new baristas on company standards and procedures.
• Restocked supplies and inventory to ensure smooth operations during shifts.
• Collaborated with team members to manage high-volume service during peak hours.
• Followed food safety guidelines to ensure quality and safety of products served.
• Managed morning rush of customers daily with efficient, levelheaded customer service.
• Provided excellent customer service by responding to inquiries quickly and professionally.
• Maintained calm demeanor during high-volume periods and special events.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Monitored inventory levels of supplies and restocked when necessary.
• Developed creative recipes for signature coffees or blended drinks unique to the cafe.

• Opened and closed the store, ensuring security and compliance with procedures, as well as setting alarm.
• Managed cash register operations, including processing transactions and balancing drawers.
• Assisted customers with product selection, providing personalized service and support.
• Organized backroom storage areas to maximize efficiency of space utilization.
• Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
• Verified accuracy of register tills at beginning and end of shift.
• Supervised bank deposits and security procedures to support store opening and closing.
• Maintained store appearance by organizing displays and restocking merchandise as needed.
• Trained new staff on operational procedures and customer service expectations.
• Implemented visual merchandising strategies to enhance product visibility and appeal.
• Monitored inventory levels, reporting discrepancies to management for resolution.

• Greeting every customer and asking each customer how I can help them.
• Help carry items to the register, or out to the car.
• Inform customers about the variety and health benefits of different foods, to find the best fit for their pets.
• Ensuring the store is kept clean, and in stock.
• Processed customer transactions accurately and efficiently at a pet supply retail store.
• Educated customers on promotions, loyalty programs, and product features effectively.
• Trained new team members in cash register operation, stock procedures, and customer services.

• Organized merchandise displays to enhance the shopping experience for customers.
• Conducted inventory checks and replenished stock as needed to ensure availability.
• Managed key holder responsibilities such as opening and closing the store, setting alarms.
• Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
• Verified accuracy of register tills at beginning and end of shift.
• Supervised bank deposits and security procedures to support store opening and closing.
• Assisted customers with product selection and resolving complaints.
• Performed daily banking duties such as deposits and withdrawals of funds from registers.
• Enforced safety regulations within the store environment to protect both employees and customers.
• Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
• Collaborated with management to determine key tasks and delegate to staff members.
• Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
• Protected store assets by assisting with audits, routine cycle counts and physical inventory.
• Developed schedules for associates based on needs of the business.
• Researched out-of-stock items to find additional inventory in other store locations.

• Excelled in fast-paced, client-focused environment of food services industry.
• Maintained calm and collected demeanor while working at a consistent fast pace.
  Managed cash register efficiently to ensure accurate transactions.
  Provided exceptional customer service to enhance client satisfaction.
• Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.

• Handled cash transactions accurately while maintaining a balanced register.
• Managed inventory levels, ensuring stock availability for smooth operations.
• Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
• Built and maintained working relationships with peers and upper management.
• Upheld high standards of productivity and quality in operations.

• Monitored facility maintenance for cleanliness and recommended improvements to overall aesthetics.
• Called in equipment repair services and maintained office supplies by ordering new inventory.
• Checked common areas and conference rooms regularly to verify cleanliness and order.
• Provided support in planning special events hosted at the facility.
• Performed janitorial, sweeping, mopping, trash removal and cleaning duties.
• Ensured that all facilities are secure by locking doors after business hours.
• Coordinated food and beverages, audio-visual requirements and special requests.
• Assisted with the setup of meeting spaces for events or conferences held at the facility.
• Coordinated vendor schedules for timely delivery of supplies and services.