Leila Worrell
Northglenn,CO
Summary
Diligent, efficient, hardworking individual with excellent organizational skills paired with strong attention to detail. Multi-tasking, leadership, problem solving, patience and camaraderie are strong traits of mine. Motivated individual with experience in customer service, sales and maintenance. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
20
20
years of professional experience
Work History
Pottery Sales Lead
The Emerald Leaf
03.2023 - 03.2024
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
- Analyzed prior delivery processes and uncovered more efficient method.
- Processed and stocked merchandise in accordance with store standards.
- Performed inventory control procedures to manage stock.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
Landlord/Property Manager of Personal Properties
Self Employed
09.2011 - 07.2023
- Monitored rent collections and resolved tenant disputes quickly and effectively.
- Improved tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Coordinated move-in/move-out processes for various units smoothly while minimizing disruptions to neighboring tenants.
- Developed efficient systems for tracking property expenses, enabling accurate budgeting and financial reporting.
- Maintained organized records of all tenant interactions, maintenance requests, and lease agreements for easy reference and efficient management.
- Ordered and monitored regular maintenance and necessary repairs on location to protect residents, belongings and my properties.
- Enhanced property appearance by overseeing regular maintenance tasks, landscaping projects, and interior renovations.
- Managed timely rent collections, minimizing delinquencies and maintaining consistent cash flow for the properties.
IEC Schooling & Electrical Apprentiship Program
Waynes Electric Inc. & Aspire Electric
01.2022 - 02.2023
- Maintained up-to-date knowledge on industry advancements through continuous education and training opportunities.
- Completed installations of new electrical systems in residential and commercial buildings, ensuring compliance with local codes and regulations.
- Ensured safe work environments by adhering to safety protocols and proper use of personal protective equipment. Osha 10 certified.
- Analyzed complex technical problems, determined solutions and made sound decisions.
- Repaired or replaced wiring, equipment and fixtures using hand tools and power tools.
- Replaced and repaired lighting fixtures and electrical control and distribution equipment.
- Installed safety and distribution components for electrical systems, such as switches, resistors and circuit-breaker panels.
- Interpreted drawings, wiring diagrams, flow charts and written descriptions of project requirements.
- Tested electrical systems functionality and continuity of circuits using devices such as ohmmeters, voltmeters and oscilloscopes.
- Followed state and local building regulations based on National Electrical Code.
Small Buisness Owner
The Dusty Hutch
12.2021 - 12.2022
- Upcycle and refurbish furniture and antiques
- Upholstery and fabric renovations
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Maintenance Technician
Hutchinson House Condo Association
03.2017 - 04.2020
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for all repairs, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Installed new locks, door handles, and door closers.
- Collaborated with team members to complete larger repair projects efficiently.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Liaised with vendors to ensure timely delivery of essential parts and materials for repairs or replacements.
- Rewired and replaced faulty electrical components in/around condo.
- Reported issues to property manager so effective resolutions could be put into place.
Assistant Manager
Bark! Doggie Daycare + Hotel + Spa
11.2009 - 07.2011
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels of organic dog food products, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- High volume customer relations and office duties. answering phone calls, scheduling appointments/reservations, filing, checking dogs in/out for daycare and boarding, sale of organic dog foods, treats, and other miscellaneous animal related items.
Manager
Inn Of The Dog- Luxory Daycare And Boarding
08.2004 - 10.2009
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Maintained professional, organized, and safe environment for dogs, employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- In charge of overseeing all activities in the main daycare and boarding area. 3,500 square ft. facility. Supervising 6-10 employees (including hiring and firing), along with multiple play groups of anywhere from 15-100 dogs
- Maintaining high volume sale and stock of organic dog food/treats
Education
Indian River State College
Stuart, FL01.2007
Martin County High School
Stuart, FL01.2004
Skills
- Stockroom Management
- Lead Generation
- Relationship selling
- Merchandise flow
- Pricing and Labeling
- Merchandise displays
- Teamwork and Collaboration
- Customer Service
- Positive Customer Experience
- Goal-Oriented
- Inventory and Stocking
- Inventory Control
References
- Albert Alicea, (954)-655-7147
- Jacqueline Hanlon, (201)-772-9558
- Lauren Wright, (772) 444-5009
Timeline
Pottery Sales Lead
The Emerald Leaf
03.2023 - 03.2024
IEC Schooling & Electrical Apprentiship Program
Waynes Electric Inc. & Aspire Electric
01.2022 - 02.2023
Small Buisness Owner
The Dusty Hutch
12.2021 - 12.2022
Maintenance Technician
Hutchinson House Condo Association
03.2017 - 04.2020
Landlord/Property Manager of Personal Properties
Self Employed
09.2011 - 07.2023
Assistant Manager
Bark! Doggie Daycare + Hotel + Spa
11.2009 - 07.2011
Manager
Inn Of The Dog- Luxory Daycare And Boarding
08.2004 - 10.2009
Indian River State College
Martin County High School