Leila Young
Holland,MI
Summary
Experienced with creating supportive and engaging environments for children. Utilizes strong organizational skills and attention to detail in daily activities. Knowledge of fostering positive relationships and promoting child development.
Overview
5
5
years of professional experience
Work History
Front Desk Associate
Marriott
08.2021 - 10.2022
- Collaborated with housekeeping to ensure room readiness for incoming guests.
- Monitored lobby area for cleanliness and organization, enhancing overall ambiance.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Trained new front desk associates on operational procedures and customer service standards.
Daycare Assistant
Childtime
06.2020 - 03.2021
- Assisted in daily care routines, ensuring safety and well-being of children.
- Maintained cleanliness and organization of classroom environments, promoting a positive atmosphere for learning.
- Communicated effectively with parents regarding children's progress, behavior, and developmental milestones.
- Collaborated with team members to implement behavioral management strategies for diverse needs.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
Sales Associate
Old Navy
01.2018 - 05.2020
- Collaborated with housekeeping to ensure room readiness for incoming guests.
- Monitored lobby area for cleanliness and organization, enhancing overall ambiance.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Trained new front desk associates on operational procedures and customer service standards.
Education
High School Diploma -
Skills
- Infant care
- Early childhood education
- Guest relations
- Hospitality services
- Auditing
- Customer service
- Problem-solving skills
- Multi-tasking strength
Timeline
Front Desk Associate
Marriott
08.2021 - 10.2022
Daycare Assistant
Childtime
06.2020 - 03.2021
Sales Associate
Old Navy
01.2018 - 05.2020