Leila Zarghamy
Irvine,CA
Summary
Overview
23
23
years of professional experience
6
6
years of post-secondary education
Work History
Scheduler Specialist II
Hoag Spine Institute
2023.06 - Current
- The Specialist II collaborates in the management and scheduling of complex surgical procedures that may require multiple appointments, as well as add-ons and emergent procedures, facilitating communication between patients, physicians, multiple Organization departments, and staff members.
- Collaborates with Insurance Verification Specialists and assists with the authorization process.
- Coordinates with patients in the scheduling of pre-procedure diagnostic tests and clearances, treatment plans, and cycles.
- Creates patient itineraries and makes changes as requested.
- Responsible for clerical support, patient registration filing, data entry, preparation of patient charts, and other clerical duties as assigned.
- Assists with the master schedule for procedures and coordinates case resource needs.
- Interacts directly with patients and works in a high call volume environment.
- Managing all doctor's meeting and schedule.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Improved overall workflow efficiency by collaborating with management to identify bottlenecks, establish priorities, and develop solutions for process improvement.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Facilitated training sessions for junior scheduler, elevating team capabilities and performance.
Office Manager
OC Functional Medical Center
2 2022 - 2023.06
- Coordinated special projects and managed schedules
- Updated reports, managed accounts, and generated reports for company database
- Managed office operations while scheduling appointments for department managers
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Controlled finances to lower costs and keep business operating within budget
- Delivered performance reviews, recommending additional training or advancements
- Developed and maintained successful relationships with vendors, suppliers and contractors
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
- Established team priorities, maintained schedules and monitored performance
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Schedule patient for office visit ,procedures and manage the schedule for providers ,nurse's and LVNs.
Lead Patient Advocate/Patient Care Coordinator
Center For New Medicine, Cancer Center For Healing
2020.10 - 2022.02
- Upheld confidentiality requirements and regulatory compliance guidelines
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication
- Worked closely with patients to deliver excellent and direct individualized patient care
- Maintained confidentiality of patient data and condition to safeguard health information
- Articulating the assigned treatment plans suggested by each Practitioner in basic terms and reinforcing the necessity of each proposed protocol
- Educating new patients on protocols, services, and related costs
- Navigating the devices located on the healing floor while instructing and monitoring patients during their treatments
- Assist with sauna, led bed, Nano bath, Aquacure, Fscan, Fire Fly, Hyperthermia and other modalities, as needed
- Provided support and guidance to patients and families to navigate healthcare systems.
Lead Scheduler
United Medical Imaging
2018.02 - 2021.10
- Met production goals and formed action plan to constantly raise bar to higher standards
- Optimizing and maintaining the daily schedule
- Scheduling various method of imaging such as MRI & CT with/without Contrast, Arthrogram, Myelogram, Fluro Ultrasound, Echocardiogram, Mammogram, Dexa & Biopsy
- Coordinating communications between doctors' offices, attorneys and patients while observing compliance with HIPPA
- Obtaining approval for procedure from appropriate PPO and HMO insurance companies
- Maintaining and organizing all medical record
- Excellent experience with Front Desk activities and duties.
Ultrasound Imaging Intern
Chino Hospital
2017.01 - 2018.02
- Clearly communicated with patient regarding procedure and expectation
- Scanned over 100 abdomens, Pelvic, Vascular, Biopsy and Central line based on guidelines in different sections of the hospital including ICU, OR and ER
- Performed thoracentesis test on more than 30 patients in ICU
- Filed more than 100 observation reports for the responsible Radiologists using patient registry system
- Maintain a clean, well-organized, and properly stocked work area at the end of each examination and shift.
Ultrasound Imaging Intern
Gail's Radiology
2016.01 - 2016.06
- Maintained even workflow without assistance, accommodating changes in workload
- Worked closely with physicians to identify more than 40 high risk pregnancies through NT and 16 weeks exams
- Successfully facilitated Amniocentesis and Hysterosonogram to complete Level1 and Level 2 studies
- Conveyed Transvaginal Sonography and Pelvic Ultrasound with color flow applications
- Successfully processed OB/GYN ultrasound report.
Ultrasound Imaging Intern
Broadway Radiology
2016.01 - 2016.06
General Manager
Pesceh Inc
2007.03 - 2015.12
- Managed budget implementations, employee evaluations, and contract details
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
- Implemented operational strategies and effectively built customer and employee loyalty
- Developed and maintained relationships with customers and suppliers through account development.
Loan Officer/Realtor
Paragon Realty
2001.05 - 2007.05
- Originated, reviewed, processed, closed, and administered customer loan proposals
- Maintained strict confidentiality of bank records and client information
- Submitted loan applications to underwriter for verification and recommendations
- Recommended loan approvals and denials based on customer loan application reviews
- Developed strong relationships with customers through high levels of customer service
- Monitored performance of existing loan portfolios to identify and address any issues
- Examined customer loan applications for loan approvals and denials
- Assisted customers in understanding loan terms and conditions to make informed decisions.
Education
Ultrasound Tech -
Casa Loma College
Van Nays, CA 2015.01 - 2017.05
Bachelor of Business Administration - undefined
University of Tehran
Iran, Tehran 1993.09 - 1997.05
Skills
Excellent experience with computers and software namely RIS, PAC, EMR,E Clinical
Medical Administration/Correspondence/Data Entry/Filing/Scheduling
Outstanding knowledge of Anatomy /Physiology, Medical Terminology, Physics/Instrumentation of DMS, Quality Patient care, Cross-sectional anatomy
Practical knowledge of examination of abdomen and the female reproductive system
Bilingual fluency in both English and Farsi
Excellent communication and interpersonal skills
Remarkable organizational skills and attention to detail
Exceptional ability to work both independently and as a team player
Languages
Farsi
Timeline
Scheduler Specialist II
Hoag Spine Institute
2023.06 - Current
Lead Patient Advocate/Patient Care Coordinator
Center For New Medicine, Cancer Center For Healing
2020.10 - 2022.02
Lead Scheduler
United Medical Imaging
2018.02 - 2021.10
Ultrasound Imaging Intern
Chino Hospital
2017.01 - 2018.02
Ultrasound Imaging Intern
Gail's Radiology
2016.01 - 2016.06
Ultrasound Imaging Intern
Broadway Radiology
2016.01 - 2016.06
Ultrasound Tech -
Casa Loma College
2015.01 - 2017.05
General Manager
Pesceh Inc
2007.03 - 2015.12
Loan Officer/Realtor
Paragon Realty
2001.05 - 2007.05
Bachelor of Business Administration - undefined
University of Tehran
1993.09 - 1997.05
Office Manager
OC Functional Medical Center
2 2022 - 2023.06
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