Leila Zekria
Stephenson,VA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Family Insight
12.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Improved document processing speed by introducing automated templates for routine correspondence.
Administrative Assistant
Loudoun Pediatric Dentistry
07.2017 - 12.2023
- Organized billing procedures for increased accuracy in accounting practices—reducing errors in invoicing patients or insurance companies.
- Provided exceptional customer service by addressing patient concerns, inquiries, or complaints promptly while maintaining composure under difficult circumstances.
- Supported marketing efforts by creating promotional materials and maintaining the practice''s website content uptodate.
- Assisted with treatment planning, ensuring patients understood their options and financial responsibilities.
- Collaborated with office team to achieve revenue goals by actively promoting dental services and treatments available within practice offerings during patient interactions.
- Streamlined insurance claim processes for faster reimbursement, submitting claims accurately and promptly.
- Managed inventory levels of dental supplies to prevent shortages or excess stock while minimizing costs.
- Optimized office workflow by effectively handling incoming calls, messages, emails, and faxes from patients and providers.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed processing of medical insurance claims and payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Administrative Assistant
Pediatric Dentistry of Burke
05.2013 - 07.2017
- Streamlined office communication by efficiently handling phone operations and visitor management.
- Maintained sensitive information confidentiality by adhering to strict privacy policies and implementing secure filing systems.
- Facilitated smooth communication between patients and dental staff, addressing concerns and answering questions professionally.
- Organized billing procedures for increased accuracy in accounting practices—reducing errors in invoicing patients or insurance companies.
- Supported marketing efforts by creating promotional materials and maintaining the practice''s website content uptodate.
- Assisted with treatment planning, ensuring patients understood their options and financial responsibilities.
- Managed inventory levels of dental supplies to prevent shortages or excess stock while minimizing costs.
- Optimized office workflow by effectively handling incoming calls, messages, emails, and faxes from patients and providers.
- Received and routed laboratory results to correct clinical staff members.
- Conducted patient intake interviews, recording and documenting relevant information.
- Processed medical insurance claims and payments.
- Prepared and processed patient referrals and transfer requests.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Enhanced office efficiency by organizing patient files, updating dental records, and maintaining accurate documentation.
Education
Bachelor of Science - Computer Science
BYU-I
Rexburg, ID07.2027
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Office Suite
- Scheduling and calendar management
- Multi-Line Phone Systems
- Internal Communications
- Account Management
- Confidential Document Control
- Prioritization
- Calendar Management
Languages
Spanish
Full Professional
Dari
Native or Bilingual
Timeline
Administrative Assistant
Family Insight
12.2023 - Current
Administrative Assistant
Loudoun Pediatric Dentistry
07.2017 - 12.2023
Administrative Assistant
Pediatric Dentistry of Burke
05.2013 - 07.2017
Bachelor of Science - Computer Science
BYU-I
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