Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Leila Corinne Moya

San Antonio,Texas, TX

Summary

Dependable leader; successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Ambitious Supervisor Trainee prepares for future supervisory responsibilities by completing basic operations and management skills training while learning about key aspects of business. Demonstrates strong service quality ethic through personal example and thorough understanding of role in meeting or exceeding customer expectations. Consistently leverages management systems and other technologies to analyze productivity levels and recommend changes. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

15
15
years of professional experience

Work History

Server

Santikos Entertainment
11.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Crew Member

Santikos Entertainment
06.2021 - 06.2022
  • Developed hard working habits and routines.
  • Trained new crew members in different areas of the theater.
  • Took initiative when no leader was available.
  • Responsible for areas that didn’t have assigned leaders.
  • Learned various ways of handling situations.
  • Dealt with customer complaints and concerns.
  • Proposed various ideas and outcomes with customers.
  • Taking and executing orders correctly with customers.
  • Developed quality customer service skills.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Efficiently handled situations.
  • Collaborated with team members to complete orders.
  • Worked well with teammates and accepted coaching from management team.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.

Supervisor in Training

Chick-fil-A
03.2008 - 10.2008
  • Partnered with management to coach, discipline and manage employees.
  • Assisted in leading each shift by delegating duties and assigning specific tasks to employees.
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Followed food safety and sanitation guidelines at all times.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Built highly productive teams through team building, clear communication and ongoing coaching.
  • Developed and implemented safety initiatives to continually improve, achieve and maintain stated safety performance and objectives.
  • Evaluated training delivery methods to optimize effectiveness.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.

Education

Associates - Business

Northwest Vista College
San Antonio, TX
06.2025

High School Diploma -

Tom C Clark High School
De Zavala, San Antonio, TX
06.2023

Skills

  • Assist Customers
  • Transactions and Cash Handling
  • Stocking and Replenishing
  • Time Management
  • Order Accuracy
  • Opening and Closing Procedures
  • Conflict Mediation
  • Monitoring
  • Status Updates
  • Team Goals
  • Business Operations
  • Natural Leadership
  • Analytical Skills
  • Social Skills
  • Team Development
  • Basic Mathematics
  • Business Analysis
  • Strategic Planning
  • Active Listening
  • Cash Register Operations
  • Conflict Management
  • Attention to Detail
  • Task Initiative
  • Constructive Feedback
  • Speech Preparation

Languages

Spanish
Professional Working
American Sign Language
Full Professional

Timeline

Server

Santikos Entertainment
11.2022 - Current

Crew Member

Santikos Entertainment
06.2021 - 06.2022

Supervisor in Training

Chick-fil-A
03.2008 - 10.2008

Associates - Business

Northwest Vista College

High School Diploma -

Tom C Clark High School

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Leila Corinne Moya