Leilah AL-Uffi
tulsa,OK
Summary
Professional healthcare coordinator with strong experience in patient care management, medical administration, and healthcare compliance. Proven ability to collaborate effectively with multidisciplinary teams, ensuring seamless care coordination and positive patient outcomes. Known for adaptability and strong problem-solving skills in fast-paced environments. Expertise in patient advocacy, EHR systems, and regulatory standards.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Healthcare Coordinator
Springs Inc
- Educated patients on conditions and assisted with struggles or questions concerning treatment, potential outcomes and prognosis.
- Optimized medication management protocols through close collaboration with pharmacists, physicians, nurses, and other healthcare team members.
- Maintained detailed records of medical supplies and ordered supplies.
- Discussed new medications and technologies specific to patient's conditions.
- Streamlined appointment scheduling for increased patient access to care.
- Established strong working relationships with community partners to enhance referral processes for additional support services as needed.
- Coordinated with other healthcare providers to build healthcare plans for patient's specific needs.
- Facilitated seamless transitions of care by collaborating with healthcare providers, patients, and families on discharge planning.
- Consulted with patients and family members to discuss healthcare plans and outline care initiatives.
- Managed complex caseloads, prioritizing time-sensitive tasks and maintaining a high standard of care for all patients.
Pro Customer Service Representative
Lowes Home Improvment
09.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Habilitation Training Specialist
Volunteers of America Tulsa, Oklahoma
07.2001 - 07.2016
- Delivered comprehensive training on essential life skills such as budgeting, cooking, cleaning, and personal hygiene to promote independent living.
- Maintained current knowledge of industry best practices through continuous professional development opportunities such as workshops or online courses.
- Increased community integration for clients by facilitating participation in local events and activities.
Education
No Degree - General Studies
Tulsa Community College
Tulsa, OKGeneral Studies
Coronado High School
Colorado Springs, CO05.1998
Skills
Customer service, problem solving communication skills
Certification
Medication administration technician first aid cpr certified,case management
Timeline
Pro Customer Service Representative
Lowes Home Improvment
09.2020 - Current
Habilitation Training Specialist
Volunteers of America Tulsa, Oklahoma
07.2001 - 07.2016
Healthcare Coordinator
Springs Inc
No Degree - General Studies
Tulsa Community College
General Studies
Coronado High School
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