LEILANI A. KEMP
Summary
Dynamic and dedicated customer service professional with extensive experience in the service industry, recognized for an outgoing and positive demeanor. Proven ability to establish rapport with clients, driven by a commitment to maintaining customer satisfaction and contributing to overall company success. Specializes in quality, speed, and process optimization, complemented by strong communication skills and a results-oriented approach. Highly organized and dependable, adept at managing multiple priorities while embracing additional responsibilities to achieve team objectives and proficient in utilizing various systems.
Overview
8
8
years of professional experience
Work History
Special Education Instructional Aide
Chancelight Behavioral Health And Education
08.2023 - Current
- Provided academic, behavioral, and emotional support to students with special needs in a structured, therapeutic educational environment.
- Collaborated with multidisciplinary teams including teachers, therapists, and administrators to support student progress and well-being.
- Trained in CPI (Crisis Prevention Intervention) and trauma-informed care strategies to manage challenging behaviors effectively.
Youth Development Coach
Elevo
09.2022 - 05.2023
- Developed and implemented personalized learning plans to meet individual student needs, resulting in increased subject comprehension and improved learning skills.
- Tutored and mentored diverse groups of students, utilizing various teaching methods to strengthen subject comprehension and boost confidence.
- Encouraged the development of communication, problem-solving, and social skills in students through interactive and engaging activities.
- Maintained a clean and safe learning environment, adhering to sanitation and safety standards to ensure student well-being.
Order Fulfillment Specialist
VICI Collection
10.2021 - 05.2022
- Implemented accurate inventory procedures, resulting in improved inventory accuracy and reduced discrepancies in the warehouse.
- Verified completeness and accuracy of orders, ensuring that all items were included in the correct sizes and quantities, and minimizing errors for increased customer satisfaction.
- Utilized knowledge of warehouse layout and inventory organization to efficiently select products from specific locations, maximizing speed and efficiency.
- Followed orders precisely to ensure timely and accurate delivery of correct items, sizes, and quantities, improving customer satisfaction and reducing returns.
- Proactively volunteered to assist with projects outside of normal duties, demonstrating a strong work ethic and willingness to learn new tasks, increasing skill levels, and contributing to overall team success.
Fine Dining Server
Paradise Valley Estate
09.2019 - 11.2019
- Increased sales revenue by utilizing up-selling techniques, and promoting high-profit items such as appetizers and mixed drinks, resulting in a 15% increase in revenue per table.
- Ensured efficient service during busy periods by maintaining a well-stocked pantry, and replenishing food items, paper products, and canned goods, resulting in a 25% reduction in wait times.
- Created a memorable dining experience for guests by arranging and preparing tables, resulting in a 20% increase in positive guest reviews and repeat business.
- Optimized service efficiency during peak hours by restocking supplies, ice, trays, and delivery bags during slow periods, resulting in a 30% increase in service capacity.
- Improved transaction accuracy and efficiency by operating the POS system to place orders, manage bills, and handle complimentary items, resulting in a 95% error-free transaction rate.
Crew Member
McDonald's
02.2018 - 11.2019
- Exceeded customer expectations by delivering exceptional service and adhering to quality standards, resulting in positive feedback and increased customer loyalty.
- Streamlined order-taking, meal preparation, and payment processing to increase efficiency and reduce wait times, resulting in improved customer satisfaction and increased sales.
- Collaborated with colleagues to achieve team goals, fostering a positive and productive work environment and contributing to overall team success.
- Maintained a safe and hygienic work environment by adhering to restaurant and health safety protocols, ensuring customer safety, and reducing the risk of foodborne illness.
- Demonstrated extensive product knowledge and provided personalized recommendations to guests, resulting in increased sales and improved guest satisfaction.
Education
Associate of Science - Psychology
Sierra College
Rocklin, CA12-2021
Associate of Science - Psychology
Sierra College
Rocklin, CA12-2021
Associate of Science - Social And Behavioral Science
Sierra College
Rocklin, CA12-2021
Skills
- Team collaboration skills
- Effective multitasking skills
- Strong verbal and written communication
- Analytical problem-solving skills
- Skilled in resolving conflicts
- Strategic planning expertise
- Dependable and accountable
Affiliations
- AAU-Volunteer
Timeline
Special Education Instructional Aide
Chancelight Behavioral Health And Education
08.2023 - Current
Youth Development Coach
Elevo
09.2022 - 05.2023
Order Fulfillment Specialist
VICI Collection
10.2021 - 05.2022
Fine Dining Server
Paradise Valley Estate
09.2019 - 11.2019
Crew Member
McDonald's
02.2018 - 11.2019
Associate of Science - Psychology
Sierra College
Associate of Science - Psychology
Sierra College
Associate of Science - Social And Behavioral Science
Sierra College
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