Leilani Alforque
Olathe,KS
Summary
Compassionate Nursing assistant professional demonstrating exemplary skills in direct patient care and healthcare team support. Communicative and collaborative demeanor cultivated over 9 + years of superior healthcare industry performance. Experience handling multiple, complex cases with accuracy and dignity. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
16
16
years of professional experience
Work History
CNA Float Night Shift
Prairie Elder Care
Overland Park, KS
06.2023 - Current
- Assisted patients in ambulation and transfers using proper body mechanics.
- Documented patient care services by charting in designated areas.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Participated in educational programs designed to improve knowledge of health care practices.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
Office Administrative Assistant/ PA Med Auth
Okelani Home Healthcare
Olathe, KS
12.2015 - Current
- Managed employee records including payroll information, attendance tracking, vacation time requests.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Collected data from various sources to create accurate financial statements on a monthly basis.
- Maintained confidentiality of sensitive data in accordance with company policies.
- Developed forms and procedures to improve workflow efficiency.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Reviewed and verified patient insurance coverage to ensure authorization criteria were met.
- Maintained detailed records of pre-authorization requests and denials.
CNA Night Shift
Maggie's Place
Overland Park, KS
05.2020 - 01.2022
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Participated in educational programs designed to improve knowledge of health care practices.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
Business Financial Advisor
Advantage Solutions
Lenex, KS
05.2019 - 07.2021
- Created detailed financial reports to track progress towards client objectives.
- Assisted clients in developing financial plans to achieve their long-term goals.
- Negotiated terms with external parties such as brokers or vendors.
- Analyzed financial data to identify trends, patterns and strategies.
- Worked cross-functionally with internal departments to align and validate data inputs.
- Evaluated financial records for accuracy and conformance to regulations.
- Prioritized and expedited assigned work to meet changing business circumstances.
Sales Manager /Front Desk Night Auditor
Marriott Vacation Club
Overland Park, KS
06.2008 - 10.2019
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Greeted arriving guests and checked them in to their rooms.
- Processed guest check-outs, including payment processing and providing receipts.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
Education
Bachelor of Business Administration - Public Finance
University of Phoenix
Salt Lake City, UT09-2009
Associate of Business Administration - Business Management
University of Oklahoma
Norman, OK06-2004
High School Diploma -
Memorial High School
Tulsa, OK05-2001
Skills
- Patient Care
- Medical terminology knowledge
- Documentation expert
- Database Administration
- Medical Records Management
References
References available upon request.
Timeline
CNA Float Night Shift
Prairie Elder Care
06.2023 - Current
CNA Night Shift
Maggie's Place
05.2020 - 01.2022
Business Financial Advisor
Advantage Solutions
05.2019 - 07.2021
Office Administrative Assistant/ PA Med Auth
Okelani Home Healthcare
12.2015 - Current
Sales Manager /Front Desk Night Auditor
Marriott Vacation Club
06.2008 - 10.2019
Bachelor of Business Administration - Public Finance
University of Phoenix
Associate of Business Administration - Business Management
University of Oklahoma
High School Diploma -
Memorial High School
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