Leilani Alvarez
Ridgecrest,USA
Summary
Bilingual psychology student with a strong academic record, committed to enhancing client well-being through compassionate caregiving. Skilled in building rapport and delivering personalized support while ensuring safety and comfort. Eager to leverage experiences to create positive impacts in a professional caregiving environment.
Overview
12
12
years of professional experience
Work History
Caregiver
Nonas home-care
San Diego, California
10.2024 - 05.2026
- Assisted clients with daily living activities and personal care tasks.
- Assisted clients with bathing, dressing, and personal care routines in a respectful manner.
- Provided companionship and emotional support to enhance client well-being.
- Developed and maintained positive relationships with clients and families.
- Administered medications according to prescribed schedules and guidelines.
- Monitored client health and reported changes to healthcare professionals.
- Maintained clean and safe living environments for clients at home.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed safe lifting and transferring techniques to transport residents.
- Provided transportation for clients to grocery stores, medical appointments, and other essential errands to ensure their independence.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
Front Desk Receptionist
Kamala hotels
San Diego, California
09.2022 - 05.2026
- Greeted guests with a friendly demeanor and provided information about hotel services.
- Processed check-ins and check-outs, handling guest accounts and payments smoothly.
- Scheduled reservations, ensuring accuracy and adherence to hotel policies.
- Managed phone calls and directed inquiries to appropriate departments efficiently.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled guest feedback, addressing concerns with professionalism and empathy effectively.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Clarified hotel policies to visitors at the front desk.
- Coordinated with housekeeping to fulfill guest requests for additional amenities promptly.
- Maintained front desk area, ensuring cleanliness and organization at all times.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Responded to inquiries and room requests made online, by phone, and via email.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Coordinated maintenance requests for office equipment and facilities.
Avid Coordinator
Southwest high school
San Diego, CA
08.2017 - 01.2019
- Establish and maintain rapport with students.
- Tutored students in small study groups and individually, enhancing understanding across all subject areas using resources from avid binders.
- Facilitated student learning in a supportive tutoring environment, promoting academic growth while encouraging resilience in overcoming challenges.
- Engaged with teenagers, providing guidance and support during tutoring sessions, developing conflict resolution skills to effectively manage challenging situations.
- Organized and cleaned the classroom for students and teachers.
- The reason for leaving was due to budget cuts; the school sadly ran out of funds and couldn't continue paying the tutors so they had to let us go.
Seasonal
Old Town Read Out Loud Fair
08.2016 - 01.2018
- Served 30-40 customers daily in high-volume retail location, specializing in home goods including decorations and furniture.
- Actively listened to customers’ needs before providing custom solutions that match their requirements.
- Educated customers on product features and benefits to enhance their purchasing experience.
- Sold antiques at local markets, engaging customers with product history to foster interest and connection.
Stocker/Cashier
Kids Club
San Ysidro, CA
05.2016 - 01.2018
- Stocked shelves and organized inventory at Kids Club for two years while also gaining cashier experience.
- My work consisted of managing cash, credit, debit, and credit exchanges as well as providing high-quality, unbiased customer service, and problem-solving.
- Executed multiple tasks effectively in a fast-paced environment.
- Ensured safe and clean work environment while managing opening and closing procedures.
- Gained two years of diverse retail experience across multiple departments.
Volunteer Beatification
Otay Mesa Nestor Public library
San Diego, CA
10.2014 - 10.2017
- Maintained library aesthetics through preventative maintenance, display setup, and organization.
- Supported shelving services by sorting and shelving returned materials, enhancing library organization.
- I helped sort and shelve returned library materials and find materials to fulfill hold requests.
- Provided assistance to library patrons with book inquiries and locating requested materials.
- Assisted librarians and patrons during library programs, ensuring smooth operations.
- Volunteering at the library gave me a feel of what having a real job was like and gave me experience interacting with people.
Education
Associate of Arts - Psychology
Southwestern Community College
San Diego, CA07-2026
Bachelor of Science - Developmental Psychology
San Diego State University
San Diego, CA05-2025
High School Diploma -
Southwest high school
San Diego, CA01-2019
Skills
- Daily living support
- Compassionate care
- Care plan development
- Client safety awareness
- Efficient problem solving
- Attention to detail
- Organizational skills
- Decision-making
- Bilingual
- Verbal communication
- Empathetic communication
- Communication skills
- Self-motivated
- Initiative
- Problem analysis
Timeline
Caregiver
Nonas home-care
10.2024 - 05.2026
Front Desk Receptionist
Kamala hotels
09.2022 - 05.2026
Avid Coordinator
Southwest high school
08.2017 - 01.2019
Seasonal
Old Town Read Out Loud Fair
08.2016 - 01.2018
Stocker/Cashier
Kids Club
05.2016 - 01.2018
Volunteer Beatification
Otay Mesa Nestor Public library
10.2014 - 10.2017
Associate of Arts - Psychology
Southwestern Community College
Bachelor of Science - Developmental Psychology
San Diego State University
High School Diploma -
Southwest high school