Leilani-Ariana Holt
Spring Lake,NC
Summary
Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.
Overview
15
15
years of professional experience
Work History
Accounting Specialist/Customer Service Ambassador
CDT Automotive
02.2022 - Current
- Improved financial accuracy by performing detailed account reconciliations and resolving discrepancies.
- Streamlined accounting processes for efficiency, implementing automation tools and software solutions.
- Enhanced financial reporting by creating clear and concise financial statements, providing insight into company performance.
- Increased efficiency in accounts payable and receivable management, reducing processing time and minimizing errors.
- Supported month-end closing process by preparing journal entries, account reconciliations, and variance analysis reports.
- Leveraged advanced Excel skills to create dynamic financial models for decision-making purposes.
- Implemented process improvements that reduced manual tasks for the accounting team, freeing up time for higher-value activities.
- Conducted regular reviews of fixed asset records, ensuring proper depreciation calculations and accurate recordkeeping.
- Established effective communication channels with vendors and customers to resolve outstanding issues timely manner.
- Managed cash flow effectively by monitoring daily transactions reconciling bank accounts regularly.
- Prepared comprehensive tax filings in accordance federal state regulations while identifying potential deductions credits.
- Initiated biweekly payroll procedures and provided accurate and on-time compensation for employees.
- Managed payroll and benefits for employees.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Used accounting software to prepare monthly financial reports.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Streamlined communication channels for improved responsiveness to customer inquiries.
- Collaborated with team members to ensure consistent high-quality service delivery across the organization.
- Developed strong relationships with clients, promoting trust and loyalty through excellent service.
- Utilized data-driven insights to identify areas for improvement in customer interactions and implemented changes accordingly.
- Trained new employees on company policies, best practices, and strategies for maintaining exceptional customer relations.
- Listened to customers in actively to assess issues and provide accurate information.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
Executive Assistant / Supervisor
Tracy Holt Realty Group, LLC
07.2021 - 02.2022
- Manage various lead sources and contact all new incoming leads for agency
- Nurtures incoming leads to bring to readiness to Sell or Buy by creating and assigning drip campaigns and follow-ups to stay in contact with lead until ready
- Assist leads/clients in their home search in order to fulfill their relayed interests, needs, and desires
- Assist leads/clients in obtaining preapproval for their purchase when requested through partnerships with various local loan officers (LO)
- Assist with finding out lead's/client's readiness to buy to send to correlating LO based on their specific needs
- Obtain proof of lead's/client's verification and approval from LO and send it to realtor assigned
- Submit all tour and video requests for agents and verify confirmation of appointments
- Implemented up-selling strategies, encompassing recommendation of purchase options for lead's initially look for rentals only
- Exceptional computer skills in Microsoft programs as well as various other sales related databases and computer programs
- Expansive experience in dealing with diverse groups of people with only positive and successful outcomes
- Contacted Listing agents, Loan officers, and other parties involved, as directed, to assist with bringing sale to closing on time
- Other duties as assigned by management
- Actively seeking Brokers License for state of North Carolina.
Product Specialist
John Heister Chrysler Dodge Jeep Ram of Sanford
10.2020 - 07.2021
- Greet and listen to customers to determine their vehicle needs, then provide options
- Explain and review features of vehicles before and after purchase
- Complete vehicle sale paperwork with accuracy, to be turned over to Finance Manager
- Research available vehicles, features and relevant products and translate their benefits to customers
- Perform Heister Automotive Sales Process with each guest
- Follow up with prospective customers and return calls, texts, and emails, maintaining follow-up system that encourages repeat business and referrals
- Maintain and update notes and information in customer database
- Maintain high level of customer satisfaction
- Other duties as assigned by management
- Retained existing clients and developed new accounts by extending high quality and efficient support service
- Increased sales by educating prospects on benefits of products and services in comparison to competitors
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
- Continually expanded knowledge of Chrysler, Dodge, Jeep & Ram product lines.
Online ESL Teacher
QKids
08.2017 - 09.2019
- Use appropriate curriculum and programs, keeping in mind students' levels and goals
- Use creative and didactic programs that are both educational and enjoyable
- Briefed students with interactive presentations and explanations to raise awareness of cultural aspects as well as language
- Directed classroom activities and maintained proper decorum in class
- Adhered to state laws and policies while evaluating performance of students
- Held responsibility of guiding students facing difficulties in their studies
- Acted as student counselor before and after classroom sessions
- Gave one-on-one attention to each student while maintaining overall focus on entire group
- Identified, selected and modified instructional resources to meet needs of each individual student
- Identified and addressed problems with course content or technology
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance
- Designed seasonal programs emphasizing vocabulary, pronunciation and reading comprehension
- Developed and taught ESL curriculum to improve students' conversational abilities
- Created monthly academic status reports based on in-depth student evaluations.
Server / Bartender
Mac's Speed Shop
07.2015 - 07.2017
- Requested and obtained valid form of ID upon request for alcohol
- Made alcoholic beverages within correct mixture guidelines and served to customers
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Assisted other servers with their customers when needed
- Assisted management with administrative duties when asked
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
- Kept register accurate through correct billing, payment processing and cash management practices
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Sales Associate
Ashley Furniture HomeStore
11.2014 - 05.2015
- Assist customers in selecting furniture and accessories in order to fulfill their relayed interests, needs, and desires
- Assist customers in obtaining credit for their purchase when requested through complete and comprehensive review of all credit programs available to them
- Prepare customer purchase requests for order verification and approval
- Submit purchase orders into store database for order processing and delivery setup
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Exceptional computer skills in Microsoft programs as well as various other sales related databases and computer programs
- Expansive experience in dealing with diverse groups of people with only positive and successful outcomes
- Developed repeat customer bank through outstanding customer service, sales, and communication skills
- Created and reconciled delivery reports for both delivered and undelivered products to customers on daily basis looking for any discrepancies
- Contacted customers when discrepancies were noted to correct any tentative delivery date errors.
Detention Officer
Cumberland County Sheriff's Office
08.2013 - 06.2014
- Performed various administrative duties required to process inmates into facility once released from booking room
- Performed the following administrative duties as part of daily routine and responsibilities: typed correspondence, filed forms, logs, and various documents, and compiled and tracked various data into usable informational elements
- Ensured all applicable policies, procedures, laws, and Statutes were followed and obeyed at all times as well as provided technical information pertaining to such policies as well
- Completed numerous police reports and administrative reports for various criminal and non-criminal incidents that happened between inmates or to other detention officer's in my presence ensuring complete and accurate information at all times
- Used multiple state, local, and national database systems on daily basis to perform identity verification checks, criminal checks, judicial information reports, and for filing criminal and administrative reports
- Exceptional computer skills in using Microsoft programs as well as various other programs to produce various written correspondence, supplemental information, and reports of varying sorts
- Provided advanced computer assistance to co-workers as well as supervisors when needed
- Able to obtain and supply readily available information to staff and superiors when asked for
- Maintained and completed inmate activity logs, vehicle transport logs, phone use logs, controlled item logs, etc
- Completed end of duty activity reports
- Monitored and controlled inmate's access to various sections of detention facility when assigned to special work details
- Ensured all time limitations were adhered to when inmates were on timed schedule of activities
- Ensured safe and controlled transport of inmates from their cells to various bays
- Performed security checks of inmates' cells to ensure no illegal or prohibited items were being kept or hidden
- Monitored inmates while in dining facility to ensure their safety as well my safety and safety of other officers
- Performed security functions of detention officer supervising inmates confined to Sheriff's Detention facility.
Server / Bartender
Applebee's
10.2012 - 08.2013
- Requested and obtained valid form of ID upon request for alcohol
- Made alcoholic beverages within correct mixture guidelines and served to customers
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Assisted other servers with their customers when needed
- Assisted management with administrative duties when asked
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
- Kept register accurate through correct billing, payment processing and cash management practices
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
General Manager
Hwy 55 Burgers, Shakes & Fries
04.2012 - 10.2012
- Successfully managed restaurant and was able to show profit to bottom line
- Prepared, filed, and maintained purchase orders as well as purchased all items, including food, needed to run restaurant successfully
- Exceptional computer skills in Microsoft programs as well as various other programs
- Hired new employees when needed as well as fired them if needed
- Prepared daily work schedules for restaurants employees
- Scheduled meetings and prepared agendas with applicable supplemental information with restaurants employees when needed
- Closed restaurant as well as made correct and accurate bank deposits of earnings from restaurant
- Managed financial records, supply records, purchase records, etc., as required as manager
- Monitored and created metrics regarding on hand vs daily use of products ordered thru analyzing data available from restaurant documents
- Was able to obtain and supply readily available information to staff and superiors when asked for
- Trained new employees in all areas of food service
- Filled in as needed when restaurant was busy and employees needed help, ensuring satisfied customers
- Operated friendly and welcoming atmosphere for all customers.
Pharmacy Customer Service Representative
Stedman Drug Center
09.2008 - 11.2010
- Performed administrative duties on daily basis ensuring all required pharmacy documentation was thoroughly completed and submitted for customer
- Maintained records and filed various documents pertaining to customers, pharmaceutical guidelines and policies, administrative processes, medical insurance, and information from medical offices
- Assisted Pharmacist with filling of prescription medications through use of pharmaceutical database which housed all customer information as well as medical insurance information
- Reconciled errors regarding incorrect medical information and/or customer information within database by tracking and analyzing data from system through created reports
- Completed end of day sales reports in total for store as well as individually by payment station
- Exceptional computer skills in using various programs to include Microsoft programs
- Provided advanced computer assistance to co-workers as well as supervisors and managers when needed.
Education
Bachelors of Science: History -
Methodist University
Fayetteville, NC01.2024
PrePharmacy Program -
Campbell University
Buies Creek, NC12.2010
High School Diploma -
Cape Fear High School
Fayetteville, NC06.2010
Skills
- Conflict Resolutions
- Customer Service
- Database Entry
- Microsoft Office Suite
- Office Administration / Management
- Direct and Clear Communications
- Profit and Productivity
- Research and Analysis
- Organization
- Leadership
- Cash Flow Management
- Revenue Tracking
Citizenship
U.S. Citizen
Region
Spring Lake, NC, 28390
Timeline
Accounting Specialist/Customer Service Ambassador
CDT Automotive
02.2022 - Current
Executive Assistant / Supervisor
Tracy Holt Realty Group, LLC
07.2021 - 02.2022
Product Specialist
John Heister Chrysler Dodge Jeep Ram of Sanford
10.2020 - 07.2021
Online ESL Teacher
QKids
08.2017 - 09.2019
Server / Bartender
Mac's Speed Shop
07.2015 - 07.2017
Sales Associate
Ashley Furniture HomeStore
11.2014 - 05.2015
Detention Officer
Cumberland County Sheriff's Office
08.2013 - 06.2014
Server / Bartender
Applebee's
10.2012 - 08.2013
General Manager
Hwy 55 Burgers, Shakes & Fries
04.2012 - 10.2012
Pharmacy Customer Service Representative
Stedman Drug Center
09.2008 - 11.2010
Bachelors of Science: History -
Methodist University
PrePharmacy Program -
Campbell University
High School Diploma -
Cape Fear High School