Leilani Azcona
Pinellas Park,FL
Summary
Positive Guest Service Representative experienced in busy settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping fellow team members.
Overview
2
2
years of professional experience
Work History
Guest Service Representative
Waldorf Astoria Orlando
Orlando, Florida
12.2021 - Current
- Greeted over 100 guests and visitors upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
Hostess
Walt Disney World Resort
Orlando, FL
08.2021 - 12.2021
- Answered customer questions about hours, seating and menu information.
- Cultivated positive guest relations by managing information and orchestrating speedy seating within 7 minutes.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
Barista
Starbucks
Largo, FL
09.2020 - 08.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment while maintaining times under one minute.
- Created awide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Engendered customer loyalty by remembering personal preferences and allergy information.
Education
Bachelor of Science - Hospitality And Tourism Management
University of Central Florida
Orlando, FL05.2022
Skills
- Exotic Service Request Handling
- Guest Orientation
- Payment Processing
- Creative Solutions
- Microsoft Office
- Maintenance Team Collaboration
Timeline
Guest Service Representative
Waldorf Astoria Orlando
12.2021 - Current
Hostess
Walt Disney World Resort
08.2021 - 12.2021
Barista
Starbucks
09.2020 - 08.2021
Bachelor of Science - Hospitality And Tourism Management
University of Central Florida
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