LEILANI BALL
Casselberry,FL
Summary
Compassionate Medical Office Assistant with expertise in patient support and HIPAA compliance. Demonstrated success in managing appointments and assisting with vital signs, contributing to high-quality patient care. Strong ability to enhance team collaboration and streamline office operations.
Overview
2
2
years of professional experience
Work History
Medical Office Assistant
Advance Dermatology
Altamonte Springs, Florida
08.2024 - Current
- Assisted healthcare professionals with patient examinations and treatment procedures.
- Prepared examination rooms and ensured cleanliness and organization.
- Maintained inventory of medical supplies and ordered as needed.
- Supported team communication by coordinating between patients and providers.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Managed patient scheduling and appointment confirmations efficiently.
Cashier Assistant
Chick-fil-A
Altamonte Springs, Florida
11.2023 - 05.2024
- Assisted customers with selecting menu items and answering questions.
- Processed customer transactions accurately and efficiently at the register.
- Maintained cleanliness and organization of work areas and dining spaces.
- Collaborated with team members to ensure timely service during peak hours.
- Handled cash, credit, and gift card transactions following company procedures.
- Provided friendly and attentive service to enhance customer experience.
- Checked out customers quickly but accurately ensuring all items are scanned properly.
- Provided accurate cash register operations, including accepting payments and providing change.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
- Followed proper security procedures when handling large sums of money and safeguarded against theft and fraud.
- Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
Education
High School Diploma -
Lyman High School
Longwood, FL06-2024
Associate of Arts - Nursing
Daytona State College
Daytona Beach, FLSkills
- Patient care and support
- Medical terminology expertise
- HIPAA compliance
- Vital signs assessment
- Appointment management
- Customer service excellence
- Team collaboration
- Effective communication
- Attention to detail
- Problem resolution
- Equipment maintenance
- Insurance authorizations
- Patient screening
- Appointment coordination
- Insurance billing
- Medical procedures
- Medical office equipment
- Patient registration
Timeline
Medical Office Assistant
Advance Dermatology
08.2024 - Current
Cashier Assistant
Chick-fil-A
11.2023 - 05.2024
High School Diploma -
Lyman High School
Associate of Arts - Nursing
Daytona State College