Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Leilani Becerra

Denver,CO

Summary

Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.

Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.

Always willing to learn new things, and grow in experiences.




Overview

1
1
year of professional experience
1
1
Certification

Work History

Team Member

Dairy Queen
03.2022 - 05.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Assisted with inventory counts and stocking of merchandise.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Monitored and verified all merchandise was properly priced and labeled.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Became familiar with products to answer questions and make suggestions.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Greeted customers at drive-thru and took food orders.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Used proper techniques to prepare food and ingredients.
  • Checked and restocked utensils and condiments in appropriate locations for guests.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Stocked shelves to organize aisles in assigned department.
  • Cleared trays and removed trash from tables before sanitizing surfaces.

Customer Service Cashier /Stocker Associate

Michaels Arts And Crafts
09.2021 - 01.2022
  • Performed cash, card and check transactions to complete customer purchases.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Processed customer orders and accurately handled payment transactions.
  • Processed refunds and exchanges in accordance with company policy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Redeemed coupons to discount purchases.
  • Learned duties for various positions and provided backup at key times.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Customer Service Cashier /Stocker/Food Service Team Member

Noodles & Company
06.2021 - 09.2021
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Delivered prompt service to prioritize customer needs.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Processed customer orders and accurately handled payment transactions.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Cleaned and organized kitchen, dining and service areas.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Monitored food quality and freshness throughout day.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Education

High School Diploma -

Respect Academy
Denver, CO
05.2022

Skills

  • Facility Cleaning
  • Money Handling
  • Safety Understanding
  • Equipment Maintenance
  • Product Knowledge
  • Stocking and Replenishing
  • Attention to Detail
  • Food Preparation Techniques
  • Folding Clothes
  • Loss Prevention Goals Monitoring
  • Closing Procedures
  • Food Hygiene and Safety
  • Preparing Food Items
  • Basic Mathematical Skill

Certification

  • First Aid/CPR Certified

Timeline

Team Member

Dairy Queen
03.2022 - 05.2022

Customer Service Cashier /Stocker Associate

Michaels Arts And Crafts
09.2021 - 01.2022

Customer Service Cashier /Stocker/Food Service Team Member

Noodles & Company
06.2021 - 09.2021

High School Diploma -

Respect Academy

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Leilani Becerra