Leilani Belarde
Hayward,CA
Summary
Dynamic leader with a proven track record dedicated to enhancing customer satisfaction and streamlining operations. Excelled in money handling and fostering teamwork, achieving significant improvements in service quality. Skilled in decision-making and problem resolution, consistently delivering results that exceed employer expectations.
Overview
25
25
years of professional experience
Work History
Assistant Manager
Tomatina Italian Resturant
01.2021 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Learning Ambassador
Amazon
10.2019 - 11.2020
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
- Served as a mentor teacher for new educators, providing guidance and support throughout their first year of teaching experience.
- Implemented innovative teaching methods, resulting in increased student comprehension and retention.
- Assisted in the development of new curriculum materials to enhance overall learning experiences for students.
- Evaluated student progress regularly through formative assessments allowing them to identify areas requiring improvement rapidly.
- Led small group sessions to help students review and practice concepts.
- Monitored progress of students and adjusted instructional strategies to meet specific needs more efficiently.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Supported warehouse operations through cross-training in other departments such as receiving, order picking, and stocking shelves.
Night Auditor
Hampton By Hilton
06.2018 - 08.2019
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Established rapport with regular clientele by providing personalized service tailored to individual preferences.
- Trained new staff members in customer service techniques and hotel operations.
- Implemented marketing and promotional initiatives to increase occupancy.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
Automotive Service Advisor
Euro Care Plus
01.2010 - 01.2017
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
- Assisted in inventory management, ordering necessary parts, and tracking backordered items to maintain optimal stock levels.
- Worked closely with sales team members to identify potential up-sell opportunities or provide support during new vehicle purchases, resulting in increased revenue generation.
Reservations Manager
Uhaul Moving And Storage Of Alaska
01.2006 - 06.2008
- Assisted front office staff in managing walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
- Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
- Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Negotiated vendor contracts for better pricing terms, contributing to overall cost reduction in procurement activities.
- Traced item history to determine reason for discrepancies between inventory and stock control records.
Secretary
MMC Construction
08.1998 - 12.2005
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Developed strong working relationships with vendors to ensure timely delivery of supplies at the best possible prices.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
Education
GED -
University of Alaska Anchorage
Anchorage, AK01.1997
Skills
- Money Handling
- Customer Relations
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Problem Resolution
- Work Planning and Prioritization
- Training and Development
- Task Delegation
Timeline
Assistant Manager
Tomatina Italian Resturant
01.2021 - 12.2023
Learning Ambassador
Amazon
10.2019 - 11.2020
Night Auditor
Hampton By Hilton
06.2018 - 08.2019
Automotive Service Advisor
Euro Care Plus
01.2010 - 01.2017
Reservations Manager
Uhaul Moving And Storage Of Alaska
01.2006 - 06.2008
Secretary
MMC Construction
08.1998 - 12.2005
GED -
University of Alaska Anchorage