Leilani Cash
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
HRIS Application Delivery Analyst
J.R. Simplot
07.2021 - 05.2025
- Leveraged extensive product and process knowledge to diagnose and resolve client issues efficiently
- Continually upgraded knowledge and skill base relating to both SAP SuccessFactors roll outs and new enhancements
- Extensive experience in SAP SuccessFactors suite of services, including Employee Central, Talent, Compensations and LMS
- Engineered and customized Simplot’s HRIS to meet business and technological requirements impacting up to 14,000 global users
- Engaged with stakeholders to gather and interpret their needs, ensuring optimal system functionality
- Developed and analyzed functional specifications for integrations and configuration.
- Built accrual rules and tables for Kronos
- Participated in business projects to provide technical HR system consultation.
- Acted as an escalation point for troubleshooting as part of a technical team
- Provided support during peak business periods, ensuring all deliveries were completed on time despite increased volume demands.
- Built long-term relationships due to prompt and courteous service.
TAM Specialist III
ADP, INC
02.2018 - 07.2021
- Contributed to product rollouts and releases, identified training needs, and coordinated team training and mentoring initiatives
- Managed up to 50 or more leave requests a day for client employees adhering to state and federal laws
- Delivered technical support to the virtual HR Services team, resolving product and client related issues and inquiries
- Engaged with other teams within and outside of Major Accounts, and within HR Services 3rd party providers to provide solutions to clients
- Utilized extensive product/process experience to identify issues, troubleshoot client problems and assist with a resolution
- Collaborated with relevant functional areas to expedite the resolution of client issues
- Continuously grew knowledge and skill base relating to both new product roll outs and existing products
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Led quality assurance efforts, maintaining high standards for all products and services.
Associate Project Manager
ADP, INC
08.2013 - 02.2018
- Implemented Lean Six Sigma methodologies to drive continuous improvement in project execution
- Facilitated cross-collaboration with teams to design and develop a Shared Support model across Benefits COE, Regions and Operations
- Participated in identification and assessment of potential new projects
- Defined and executed a standard data retention process to ensure compliance with EU Binding Corporate Rules (BCRs)
- Served as a subject matter expert for multiple Fortune 500 Global clients on capital management product line
- Responsible for operational simplification within the organization
- Developed and maintained strong relationships with clients, team members, and other stakeholders to foster a collaborative working environment.
- Participated in continuous improvement efforts within the organization by contributing ideas for process enhancements based on lessons learned from previous projects.
- Collaborated with stakeholders to gather requirements, define project scope, and establish clear goals for successful execution.
Functional Expert – Benefit Solutions
ADP, INC
08.2011 - 08.2013
- Served as a SME on client’s plans, administrative procedures, and file maintenance
- Managed approximately 50 incoming emails and service tickets a day from clients
- First level triage for errors regarding input files, output files and system issues. Triage includes replicating the issue, reviewing data within database/ADP products and the files
- Collected and analyzed data, recommended process improvements, tracked trends and monitored metrics for the portfolio team
- Managed ongoing benefit management – from Health and Welfare benefits, payroll and time management
- Developed, tested, and documented operational processes
- Assisted in resolving escalated client issues, ensuring timely and effective solutions
- Lead a team of seven benefit representatives, providing training, mentoring and managing client interactions
- Conducted research and resolved problems utilizing multiple systems and tools, including JIRA, Siebel, Cetrax, Benedirect, and SQL
- Tested and validated development fixes across all environments (QA, UAT, Production)
- Oversaw requirement gathering for new vendor files from the creation through testing to production
- Demonstrated expertise in HIPAA and COBRA compliance
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
Benefits Representative – Benefits
ADP, INC
08.2009 - 08.2011
- Responded quickly to employee inquiries regarding their benefit plans, fostering positive relationships within the organization.
- Processed benefits enrollments accurately and promptly, maintaining a high level of customer service for employees.
- Provided support during annual open enrollment periods, effectively managing a high volume of requests and questions from employees.
- Managed relationships with benefits providers, negotiating favorable contracts for the organization.
- Collaborated with payroll department to ensure accurate and timely processing of benefits-related deductions, maintaining employee trust and satisfaction.
- Evaluated client potential new benefit offerings through thorough research and analysis of industry trends, keeping the company competitive in attracting top talent.
- Built relationships with vendors to foster quality service delivery.
- Assisted with design and implementation of various employee benefits programs for clients
Client Services Account Manager
ADP, INC
11.2007 - 08.2009
- Developed strong relationships with clients through consistent communication and proactive problem solving.
- Streamlined account management processes for improved efficiency and client retention.
- Collaborated with cross-functional teams to ensure timely delivery of services, exceeding client expectations.
- Delivered exceptional service levels through thorough understanding of clients'' business objectives and priorities.
- Resolved complex issues swiftly by coordinating with internal departments and external partners.
- Enhanced client satisfaction by addressing concerns promptly and providing tailored solutions.
Education
BFA - Media Arts
University of Arizona
Tucson, AZ01.1995
Skills
- Project Management
- Analysis
- Communication
- Forecasting
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Adaptability and flexibility
- Team leadership
- Relationship building
Certification
- Certified Green Belt, Lean Six Sigma - 2018
Timeline
HRIS Application Delivery Analyst
J.R. Simplot
07.2021 - 05.2025
TAM Specialist III
ADP, INC
02.2018 - 07.2021
Associate Project Manager
ADP, INC
08.2013 - 02.2018
Functional Expert – Benefit Solutions
ADP, INC
08.2011 - 08.2013
Benefits Representative – Benefits
ADP, INC
08.2009 - 08.2011
Client Services Account Manager
ADP, INC
11.2007 - 08.2009
BFA - Media Arts
University of Arizona
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