Leilani D'Onofrio
Port Jefferson Station,NY
Summary
Dedicated, focused and energetic young woman who excels at prioritizing, completing multiple tasks simultaneously and following through to exceed goals and reach deadlines. Seeking a role of increased responsibility within a positive work environment.
Overview
6
6
years of professional experience
Work History
Client Manager
Retail Mechanical Services
10.2021 - 10.2023
- Enhanced client satisfaction over 25% by effectively addressing concerns and resolving escalating issues.
- Developed strong relationships with clients through regular communication and personalized service for increased loyalty.
- Implemented new processes to record and improve strategic procedures to inspire overall efficiency within my team.
- Dispatch and scheduling assigned work orders.
- Recruiting for new vendors both reactively and proactively
- Collaborated with cross-functional teams to identify opportunities for growth and expansion of services offered.
- Completed quarterly evaluations for coordinators to improve overall efficiency within my team.
- Approved and declined quotes and approvals to ensure team score cards were in optimum range.
- Implemented weekly client and vendor meetings to address questions and concerns for current and future work.
- Manually perfected the use of all platforms and double systems to provide sustenance for clients.
Account Coordinator
Broadway National
03.2019 - 03.2020
- Answered and reassured needs and concerns of clients and vendors.
- Supported needs of over 5 client accounts simultaneously.
- Created new work orders and assigned preferred vendor in atimely fashion.
- Developed and logged each incoming and outgoing work order through multiple platforms as well as daily spread sheet layouts.
- Sourced, purchased and tracked needed materials at best value and shipped to clients and vendors.
- Supervised Call Center Department to ensure all new incoming work orders are recorded.
- Managed well over 50 incoming client calls daily ranging from low priority to emergency calls.
- Established new methods and devices to decrease errors when processing high volume high priority calls.
Front Desk Receptionist
Exit Realty Premier
05.2017 - 02.2019
- Assisted brokers and agents with correspondence, reports and special projects.
- Maintained and cleaned our reception area, including lounge, conference rooms and training areas.
- Assisted over 10 senior brokers with daily work tasks and monthly inventory.
- Greeted customers and visitors in-person and via telephone calls.
- Operated office photocopiers, fax machines, scanners and ordered necessary supplies as needed.
- Coordinated travel arrangements, posted office announcements and assisted staff with media and software issues.
- Maintained multi-line phone system, routing telephone calls or messages to appropriate staff, greeting clients, distributing incoming and outgoing mail.
Education
Some College (No Degree) - Developmental Psychology
Nassau Community College
Garden City, NYSkills
- Strong interpersonal skills
- Proficient in AOS Showing Program
- Multi-line phone system
- Microsoft Word/Office, Powerpoint, Excell, Adobe
- Self-directed professional outlook
- Rapid and accurate typing and retention
- Relentless problem solver
- Client Accounts Management/Data entry
- Understands proper use of grammar
- Schedule/Time management skills
- Approachable and uplifting team player
- Strategic account development and expansion
Timeline
Client Manager
Retail Mechanical Services
10.2021 - 10.2023
Account Coordinator
Broadway National
03.2019 - 03.2020
Front Desk Receptionist
Exit Realty Premier
05.2017 - 02.2019
Some College (No Degree) - Developmental Psychology
Nassau Community College
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