Leilani Drake
Sacramento,CA
Summary
Educated Healthcare Professional focused on Ethics, Compliance and patient satisfaction. Knowledgeable in medical Terminology and, the Electronic health record. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
18
18
years of professional experience
Work History
In- Home Care Provider
IHHS
07.2013 - Current
- Collaborated with healthcare teams to develop personalized care plans that addressed each client''s unique needs and goals.
- Scheduled and coordinated medical appointments.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Documented vital statistics and coordinated with health care providers.
- Respected clients'' privacy rights while providing high-quality care within the boundaries set by professional standards and legal requirements.
- Assisted in maintaining an organized household by performing light housekeeping duties, including laundry and cleaning tasks.
Inventory Specialist Associate
Washington Inventory Service
02.2012 - 07.2013
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with warehouse team members to maintain an organized and efficient storage system, ensuring accurate inventory data.
- Contributed to loss prevention efforts by diligently monitoring high-value items and reporting any potential issues or discrepancies promptly.
- Paid attention to detail while completing assignments.
- Gained extensive knowledge in data entry, analysis and reporting.
Loss Prevention Associate
Fry's Electronics
09.2006 - 11.2011
- Conducted regular undercover surveillance to detect and apprehend shoplifters, maintaining a secure shopping environment.
- Ensured compliance with all applicable laws and regulations pertaining to retail security operations at the store level.
- Provided support during internal audits, addressing any identified discrepancies or weaknesses in loss prevention efforts promptly.
- Excellent communication skills, both verbal and written.
- Assisted in the successful recovery of stolen merchandise through prompt identification, reporting, and intervention during theft attempts.
- Maintained detailed records of all loss prevention activities, providing valuable data for future strategy adjustments.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Answered customer questions and pointed individuals in right directions.
Education
Medical Billing And Coding Certificate - Medical Coding And Billing
DeVry University
Villa Park, IL12.2023
Skills
- Multitasking Abilities
- Registration and Scheduling
- Attention to Detail
- Health insurance and Reimbursement
- Customer Service
- Organizational Skills
- Database Search and Data Entry Skills
- Time management abilities
- Decision-Making and problem solving skills
- Medical Terminology
- Certified Coding Associate (CCA)
- Electronic Heath Records
- General knowledge of computer applications, such as Microsoft Office Suite (Word,
Excel and Outlook)
Timeline
In- Home Care Provider
IHHS
07.2013 - Current
Inventory Specialist Associate
Washington Inventory Service
02.2012 - 07.2013
Loss Prevention Associate
Fry's Electronics
09.2006 - 11.2011
Medical Billing And Coding Certificate - Medical Coding And Billing
DeVry University