Jessica Sainz
Las Vegas,NV
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
19
19
years of professional experience
Work History
Senior Operations Manager
Amazon Robotics Site
Las Vegas, NV
05.2019 - Current
- Overseeing workforce management planning, volume predictions and capacity planning for weekly average 4.1 of million units.
- Manage Inbound department: Receive, Decant, Stow, Replenishment Reserve, Damage Processing department operations – 2100 associates, 16 process assistance, 27 salaried leaders, and 3 interns.
- Integrated new stowing systems into department increasing 16 units per hour for associates with handheld free scanning system. tracking – achieved highest day volume in site history of 861,000 units.
- Leveraged multi-site partnership to implement Cognex decant stations decreasing safety injuries by 39% in process path across 6 sites.
- Single threaded leader for site quality KPIS ranking top 5 out of 96 Amazon Robotics Sites for 6 months straight. Rolled out best practices driving all sites in region to be top 15 in quality.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Assisted in 3 Site launches in Dessert Region for Inbound Department. Trained all Inbound salaried leaders while supporting with associate training at all sites for 3 months.
- Promoted use of multichannel communication strategies, automated chat and social messaging (Slack, Chime, Microsoft Team, Asana, Quip, Workdocs)
- Conducted semi-annual and annual talent performance review on all area managers and operation managers at site.
- Negotiated price and service with vendors for services to equipment to decrease expenses and increase profit saving company 340,000 over 4 years.
- Launched 9 Affinity Groups focusing on staff engagement, gender diversity and cultural programs providing communicate out reach, and engagement.
- Optimized costs through training direct roles while consolidating indirect roles to contribute to productivity, cost development and proficiency of central fulfillment operations.
- Implement sites Mentorship program connecting over 76 managers to mentors. Program required monthly mixer, weekly check-in and supported over 23 promotions.
- Acted as site single threaded leader for people with emphasis on attrition, attendance and diversity. Decreased attrition to 0.13%, improved site attendance by 8% and increased women leaders at site by 19%.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Developed pallet decant process decreasing inventory errors in Vendor freight while improving concessions for site. Process reduced loss of $1.2 million from previous years. Process rolled out across region.
- Created six week training program for incoming pathways managers, operations managers, and area managers. Training programs guides new leaders through Amazon language, writing, and high bar expectations to maintain high productivity and performance metrics.
- Conducted over 60 interviews for salaried leaders and Hire Hero Program with 96% of inclines resulting in job offers.
National Sales Account Manager
Alpha Guardian
Las Vegas, NV
01.2017 - 05.2018
- Established Direct Import from China with Amazon
- Tracked sales data to assess trends and make proactive strategy changes.
- Identified profitable business leads and built pipeline of prospective customers.
- Networked in field to generate leads and acquire new accounts.
- Opened new national account customers across 3 markets and increased product sales to over $1.7 million
- Gained 90 new customers and delivered $300,000 in account revenue by overseeing new account sales.
- Increased market penetration by growing brand awareness after acquisition and company rebranding.
- Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
- Developed and strengthened relationships with national customer accounts.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Established Direct Import from China with Amazon
- Setup, managed, and attended trade shows.
Property Administrator Lead
PAE
Las Vegas, NV
10.2010 - 06.2015
- Managed 60+ equipment accounts.
- Prepared and created contracts for first equipment baseline.
- Contributed in adding over 20,000 tools to controlled database.
- Contributed in passing of first property audit in over 10 years.
- Conducted logistics training quarterly for 120 property custodians.
- Conducted walk-through for all property accounts ensuring all equipment was accountable, correctly identified, and tagged.
- Lowering taxes on unserviceable and excess property through equipment removal.
- Commuted to secure sites to perform inventory audits on military installations.
- Worked with government employees, contractors, and union employees in equipment management.
Logistics Manager
US Army
Fort Huachuca, AZ
06.2005 - 01.2011
- Improved organization accountability of equipment by maintaining property book with net worth of over $3.2 million dollars.
- Successfully supervised and aided in removing over $900,000 of damaged equipment.
- Advised and mentored14 Senior Managers on property accountability resulting in zero loss when changing responsibility.
- Created property database to manage expendable equipment.
- Implemented monthly training for all logistics personal in organization helping to improve paper work procedures by 85%.
- Conducted over 15 department supply inspections to ensure all offices in compliance with policies and procedures.
- Improved inventory accuracy by developing and implementing enhanced control systems.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
- Monitored logistics performance and identified improvement opportunities.
- Developed and maintained knowledgeable and productive team of employees.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Tracked production and quality control systems to proactively identify deficiencies.
- Negotiated transportation and logistics contracts to reduce shipping costs
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ11.2017
Skills
- Business Growth Initiatives
- Strategize Business Plans
- KPI Tracking
- 5S Principles
- Technology Integration
- Policy Development and Enforcement
- Hiring and Onboarding
- Operational Efficiency and Safety
- Cost Efficiency
- P&L Responsibility
- Organizational Structuring
- Strategic Vision
Timeline
Senior Operations Manager
Amazon Robotics Site
05.2019 - Current
National Sales Account Manager
Alpha Guardian
01.2017 - 05.2018
Property Administrator Lead
PAE
10.2010 - 06.2015
Logistics Manager
US Army
06.2005 - 01.2011
Bachelor of Science - Business Management
University of Phoenix
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