Open To Work
Leilani Feliciano
Huntsville,OH
Work Preference
Summary
Client service professional with expertise in client relationship management, project coordination, and problem solving. Committed to delivering exceptional customer support and optimizing experiences through attention to detail and effective communication.
Overview
18
18
years of professional experience
Work History
Travel Agent Professional
World Travel Holdings
Naples, FL
07.2023 - 02.2026
- Managed client inquiries and resolved issues to enhance client satisfaction during booking and post-travel phases.
- Maintained up-to-date knowledge of industry trends and new cruise itineraries to provide tailored client recommendations.
- Built and nurtured relationships with suppliers and partners to facilitate seamless travel experiences for clients.
Resource Coordinator
Premiere Systems
Naples, FL
04.2021 - 02.2023
- Conducted weekly meetings with project managers and VPs to align on project timelines.
- Maintained daily schedules for all employees to optimize productivity.
- Ensured timely servicing of all fleet vehicles while maintaining comprehensive maintenance records.
- Coordinated travel arrangements for employees in Chicago, IL, Jackson, WY, and Naples, FL.
- Assisted purchasing manager with order processing, including creating POs and tracking ETAs.
- Updated product database by adding new items and ensuring accurate records.
- Streamlined communication with vendors to enhance purchasing efficiency.
- Monitored schedules and deadlines to proactively address potential conflicts.
Client Services Vendor Manager
AT&T
Remote, FL
07.2008 - 03.2018
- Managed relationship between AT&T and four international call centers, coordinating support for U-verse across residential and small business customers and field technicians.
- Conducted monthly business reviews with each site to assess performance and align on action plans.
- Hosted weekly calibration calls with each site to listen to agent calls and ensure team leads are able to identify the correct behavior for coaching.
- Conducted physical bi-annual inspections of each site to ensure compliance with all aspects of the Statement of Work contract.
- Created quarterly activities, contests, and performance recognition events to enhance agent engagement and motivation.
- Produced and released a monthly newsletter.
Education
Bachelor of Science - Human Resources
Park University
Fairborn, OH07-2008
Skills
- Client relationship management
- Customer support
- Client relations
- Project coordination
- Regulations and compliance
- Attention to detail
- Time management
- Problem solving
- Administrative tasks
- Cultural awareness
- Computer competency
- Effective communication
- Excellent communication
- Interpersonal communications
- Policy adherence
Timeline
Travel Agent Professional
World Travel Holdings
07.2023 - 02.2026
Resource Coordinator
Premiere Systems
04.2021 - 02.2023
Client Services Vendor Manager
AT&T
07.2008 - 03.2018
Bachelor of Science - Human Resources
Park University